ServiceNow Administrator

We are looking for a Systems Administrator to support and strengthen a growing ServiceNow environment. This opportunity is ideal for someone who enjoys hands-on platform administration, resolving user issues, and refining system functionality to better serve internal teams. The person in this role will collaborate with business and technical partners to maintain reliable day-to-day operations while helping expand the value of the ServiceNow platform over time.

Responsibilities:

• Manage the daily administration of the ServiceNow platform, ensuring stable performance and dependable support for users across the organization.

• Investigate incidents, service requests, and system issues, then deliver timely resolutions that minimize disruption and improve user satisfaction.

• Configure and maintain platform components such as forms, workflows, catalogs, notifications, and routine automations to support business needs.

• Work with stakeholders across IT and business teams to identify process enhancements and translate operational needs into practical platform updates.

• Strengthen existing ServiceNow capabilities by recommending and applying improvements that streamline usage and elevate the overall user experience.

• Develop and refine features including service level tracking, alerts, escalations, and reporting to improve visibility and operational effectiveness.

• Provide administrative support for ITSM-related functions and asset management processes within the ServiceNow environment.

• Participate in platform upgrades, testing activities, and release preparation to help ensure smooth deployments and continued system reliability.

• Create and maintain clear system documentation, configuration records, and administrative procedures to support consistent platform management.

• Contribute to the ongoing growth of ServiceNow adoption by helping teams make better use of available platform features and functionality.

• Hands-on experience administering, supporting, or configuring the ServiceNow platform in a detail-oriented work environment.

• Working knowledge of IT service management practices and ticketing workflows, preferably within ServiceNow ITSM.

• Demonstrated ability to troubleshoot application behavior, workflow issues, and configuration-related problems.

• Familiarity with areas such as incident management, service requests, knowledge management, or asset management.

• Ability to gather business needs and convert them into effective system configurations or process improvements.

• Strong communication, customer support, and problem-solving skills when working with both technical and non-technical users.

• Comfortable balancing independent ownership of tasks with collaboration across cross-functional teams.

• Experience with ServiceNow modules, platform features, or related certifications is considered a plus.

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