ServiceNow Administrator

ONLY CITIZENS

We are seeking an experienced ServiceNow Administrator to manage, maintain, and optimize the ServiceNow platform. The successful candidate will be responsible for platform administration, user support, configuration, upgrades, integrations, and ensuring the overall health and performance of the ServiceNow environment.

Key Responsibilities

• Administer and maintain the ServiceNow platform, ensuring stability, performance, and availability.
• Manage user accounts, groups, roles, and access controls.
• Configure and maintain ITSM modules including Incident, Change, Problem, Request, and Service Catalog.
• Support platform upgrades, patching, and release management activities.
• Monitor system performance and troubleshoot platform-related issues.
• Configure workflows, business rules, UI policies, client scripts, notifications, and forms.
• Create and maintain service catalog items and request workflows.
• Collaborate with developers and stakeholders to implement enhancements and platform improvements.
• Manage integrations with third-party applications using REST/SOA APIs.
• Develop and maintain platform documentation, knowledge articles, and operational procedures.
• Ensure compliance with governance, security, and operational standards.
• Provide Level 2/Level 3 support and resolve platform-related incidents and service requests.
• Participate in platform audits, health checks, and continuous improvement initiatives.

Required Skills & Experience

• 3+ years of ServiceNow Administration experience.
• Strong knowledge of ServiceNow ITSM modules.
• Experience with user administration, ACLs, roles, and security management.
• Hands-on experience with:
• Business Rules
• UI Policies
• Client Scripts
• Notifications
• Flow Designer
• Service Catalog
• Knowledge Management
• Experience managing ServiceNow upgrades, patches, and instance maintenance.
• Understanding of integrations using REST/SOAP APIs.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and stakeholder management abilities.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) – Mandatory/Preferred.
• ITIL Foundation Certification.
• ServiceNow Certified Application Developer (CAD) – desirable.
• Experience with CSM, HRSD, SPM, FSM, or ITOM modules is advantageous.
• Experience working in Agile delivery environments.