Servicenow Administrator

ServiceNow Administrator - ITSM / CMDB

Location: Remote (Work From Home)

Shift Timing: 6:00 PM - 3:00 AM IST

Experience: 4-8 Years

Job Overview

We are looking for a skilled ServiceNow Administrator with strong experience in ITSM, CMDB, and ServiceNow platform administration. The ideal candidate should possess a solid understanding of ITIL processes, ServiceNow administration, and day-to-day platform support activities.

Key Responsibilities

• Administer and maintain the ServiceNow platform.
• Configure and support ITSM modules including Incident, Problem, Change, Request, and Knowledge Management.
• Manage and maintain CMDB data integrity and governance.
• Perform user administration, role management, group management, and access controls.
• Configure workflows, business rules, notifications, forms, and catalog items.
• Monitor platform health, performance, and system upgrades.
• Troubleshoot ServiceNow issues and coordinate with technical teams for resolution.
• Support integrations and data imports where required.
• Ensure compliance with ITIL best practices and organizational standards.
• Work closely with global stakeholders and support teams.

Required Skills

• 4+ years of experience as a ServiceNow Administrator.
• Strong hands-on experience with ServiceNow ITSM modules.
• Good understanding of CMDB, CI relationships, and data management.
• Experience in ServiceNow administration, user management, and platform configurations.
• Knowledge of Incident, Problem, Change, Request, and Service Catalog processes.
• Understanding of ServiceNow reporting and dashboards.
• Excellent troubleshooting and stakeholder management skills.
• Strong communication skills.

Mandatory Qualifications

• ServiceNow CSA (Certified System Administrator) Certification
• Experience working with CMDB and ITSM processes

Preferred Qualifications

• Exposure to Discovery, Service Mapping, or Asset Management.
• Familiarity with integrations and ServiceNow platform upgrades.
• Experience supporting global customers and distributed teams.

Shift Requirement

• Must be comfortable working in a 6:00 PM to 3:00 AM IST shift.
• Remote working opportunity with flexibility to support global stakeholders.

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Why Join Us?

• 100% Remote Opportunity
• Opportunity to work with global teams
• Exposure to enterprise-scale ServiceNow environments
• Collaborative and growth-oriented work culture