ServiceNow Administrators

Profectus is seeking expressions of interest from experienced ServiceNow Administrators for future ICT contract opportunities across the Australian Government. The work is likely to require administering and maintaining ServiceNow instances, managing users, roles and access, configuring forms, workflows and catalogue items, and supporting upgrades and day-to-day platform operations.

Key Responsibilities

• Administer and maintain ServiceNow instances across development, test and production
• Manage users, groups, roles and access controls
• Configure forms, lists, views, notifications and UI policies
• Maintain Service Catalogue items, assignment rules and SLAs
• Configure basic workflows using Flow Designer
• Monitor platform health, performance and scheduled jobs
• Support platform upgrades, patching and instance clones
• Maintain CMDB data quality and run data imports
• Build reports and dashboards for service owners
• Resolve platform incidents and service requests, and escalate to developers or the vendor where needed

Required Experience

• Minimum three years administering ServiceNow
• User, group, role and access control management
• Configuration of forms, notifications, catalogue items and SLAs
• Platform upgrades, patches and clones
• ServiceNow reporting and dashboards
• ITIL service management processes

Desirable Experience

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS) in ITSM or another module
• CMDB and CSDM experience
• Basic JavaScript scripting in ServiceNow
• Government ServiceNow platforms

Security Clearance Requirements

• Must be an Australian Citizen
• Must hold a current AGSVA Baseline Security Clearance (minimum)

Working Arrangements

• Likely hybrid
• Canberra preferred

Why Profectus

Profectus partners with Australian Government agencies to deliver trusted ICT capability across complex delivery programs. We take a long term, relationship driven approach, supporting our people across the full lifecycle of their engagement while contributing to outcomes of national importance.