ServiceNow Application Developer

Job title: ServiceNow Application Developer
Duration : 12months Contract and Full time (Both options)

Locations : 2001 Ross Avenue, Suite 2800, Dallas, TX 75201
: 222 S Main St, Salt Lake City, UT 84101

RESPONSIBILIITES

As an Application Developer for the ServiceNow team, you will have the following responsibilities.

• Plan, execute, monitor, control, and close all technical tasks related to configuration and implementation
• Provide software coding and customization including, but not limited to: screen tailoring, workflow

administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development

• Leverage the ServiceNow SDK (NOW SDK) to design, build, and package scoped applications locally within Visual Studio Code Desktop, utilizing ServiceNow Fluent and modern command-line interface (CLI)

tools

• Utilize Now Assist for Creator generative AI capabilities to accelerate application development, automate

playbook and flow generation, and streamline code creation

• Update and maintain a comprehensive testing protocol for Service Now instance upgrades with the

purpose of certifying all applications for use after the upgrade completes

• Design, develop, test, and deploy various Service Now product needs in banking environment within SDLC
• Own and drive enhancements to improve reliability and performance of existing solutions
• Analysing risks, gaps in the existing environment/applications and resolve them
• Drive enhancing scalability, performance, and monitoring strategies for the existing platform
• Collaborating with clients in requirement gathering and providing multiple logical solutions
• Challenge existing solutions, processing and suggest different ways to solve problem or improve stability
• Build/improve run books for quality documentation and auditing purpose
• Effectively manage projects while maintaining a high level of attention to detail adaptable to change and

able to work independently and as part of a team

SKILL / EXPERIENCE

o 8+ years of ServiceNow platform experience preferably in development and implementation

o Hands-on experience with the ServiceNow SDK (NOW SDK), including local application initialization,

metadata transformation, and deploying scoped applications from a local IDE (e.g., VS Code).

o Proficiency in ServiceNow Fluent for defining application metadata in code, alongside server-side

JavaScript modules and third-party libraries.

o Experience leveraging Now Assist for Creator (or similar generative AI developer tools) to optimize

development efficiency, code generation, and workflow automation.

o Hands on experience with incident management, problem management, change management, knowledge

management, service catalog, service level management (SLM), workflows and email notifications

o Good understanding of core platform features, flow designer, ACLs, server side APIs and client side APIs

in ServiceNow

o Good knowledge on ATF, reports, dashboards, import sets, transformations, update sets and system

clone, upgrades in ServiceNow

o Hands on experience on development of custom scoped applications

o Java, J2EE, Servlet, JSP, XML, AJAX, SQL, jQuery, JavaScript and any web-based development tools

o Good understanding on ITSM, CSM modules Event Management, Integrations, Orchestration

o Hands on experience on working with Rest API’s

o A fair understanding of MID Server Configuration, CMDB, discovery and asset management

o Good knowledge and experience on debugging, troubleshooting mechanisms in ServiceNow

o Demonstrated success at delivery of assignments with tight deadline.

o Ability to work independently, but strong team player with experience of working as part of a global team.

o Self-starter mind set with the ability to share ideas, identify and drive opportunities.

o Strong problem analysis skills to include the use of mathematical concepts to validate results

o Strong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of

information with an attention to detail

o Clear and concise communication with superior written and verbal communication skills.

o Manage and prioritize work effectively with minimal supervision

o Must have good verbal and written communication skills with ability to articulate the technical and

functional aspects of the problem to senior stakeholders.

o Coordinate and solve complex technical data and transformation issues.

o Obtain and analyze/interpret business requirements to purpose sustainable solutions in Service Now.

o Answer “how to” technical and application configuration questions.

o Develop, maintain, and execute reports to ensure system operation meets performance targets.

o Create and maintain system design and operations documentation

QUALIFICATIONS

o Bachelor's Degree (or equivalent or higher) in Computer Science, Information Technology, Engineering or a related field

o Financial Service domain knowledge whilst, not a pre-requisite is desirable

Pay: $60.00 - $70.00 per hour

Work Location: In person