ServiceNow Architect

We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Solution Architect Job Summary The Field Services Audio Visual Technician provides onsite technical support for conference room technologies collaboration platforms audio visual systems end user devices and workplace technology infrastructure. The role includes installation configuration troubleshooting maintenance and operational support of audio visual equipment. The technician ensures reliable technology performance excellent customer service and minimal disruption to business operations

Responsibilities

• Drive end to end architecture for ServiceNow based solutions that align platform capabilities with strategic business objectives and long term technology roadmaps
• Design scalable secure and resilient cloud architectures on the Now Platform that support complex workflows integrations and enterprise service management needs
• Coordinate with cross functional teams to translate business requirements into detailed ServiceNow solution designs and implementation blueprints
• Guide the definition of reusable ServiceNow architecture patterns and reference implementations that can be applied across multiple business domains and regions
• Review solution proposals and technical designs to ensure compliance with enterprise architecture standards security guidelines and regulatory constraints
• Collaborate with product owners and process owners to prioritize platform capabilities and ensure that solution designs maximize value and user adoptionSupport employee onboarding through workstation setup device configuration and user readiness checks.
• Provide onsite support for local infrastructure network equipment and workplace technology devices.
• Assist users with software issues operating system problems Microsoft Office applications and peripheral configurations.
• Maintain accurate records of incidents service requests equipment changes and completed activities.
• Follow service procedures security requirements safety standards and agreed response timelines.
• Optimize existing ServiceNow implementations by assessing technical debt performance bottlenecks and configuration issues and defining remediation strategies
• Drive integration strategies between ServiceNow and external systems using APIs integration tools and data pipelines to ensure consistent and reliable data exchange
• Provide architectural governance by participating in design reviews change advisory processes and architecture boards ensuring alignment with cloud and platform principles
• Mentor engineering and configuration teams on ServiceNow architecture best practices including configuration management scripting data models and workflow design
• Develop comprehensive documentation including architecture diagrams data flows integration specifications and operational guidelines to support ongoing platform operations
• Engage with stakeholders to communicate architectural decisions explain tradeoffs and demonstrate how ServiceNow solutions contribute to organizational goals and customer impact
• Align ServiceNow solution design with sustainability accessibility and inclusive design principles so that technology outcomes support broader societal and organizational values

Why Cognizant? Improve your career in one of the largest and fastest growing IT services providers worldwide Receive ongoing support and funding with training and development plans Have a highly competitive benefits and salary package Get the opportunity to work for leading global companies We are committed to respecting human rights and build a better future by helping your minds and the environment We invest in people and their wellbeing. We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered. Igualdad de Empleo y Política de Acción Afirmativa: Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley. At Cognizant we believe than our culture make us stronger! Join us now! #BeCognizant #IntuitionEngineered