ServiceNow Architect

MUST-HAVE SKILLS

ServiceNow Development 10 Years preferred
ServiceNow CSA Certification – Mandatory
Application Portfolio Management (APM)
Integration Hub & ServiceNow Integrations
CMDB, CSDM, Service Catalog
Incident / Change / Problem Management
Strong troubleshooting & problem-solving skills
Strong verbal & written communication
Agile Scrum, DevOps & ITIL 4 knowledge

Key Responsibilities

• Develop detailed technical designs and build solutions on the ServiceNow platform.
• Lead enhancement backlog items from design through deployment.
• Develop, test, package and deploy ServiceNow applications.
• Design and implement integrations with third-party applications.
• Perform code reviews and ensure adherence to development standards and governance.
• Work with Platform Administrators, QA and business teams for testing and production releases.
• Troubleshoot and resolve production incidents.
• Participate in defect triage, RCA and issue resolution.
• Prepare technical documentation, test strategies and deployment plans.
• Mentor junior ServiceNow developers and conduct knowledge-sharing sessions.

NICE TO HAVE

• ServiceNow CIS Certification
• Financial Services / Banking domain experience
• Previous TD experience
• Agile Scrum / DevOps / ITIL 4 experience