ServiceNow Architect

Dear candidates

we are looking for following skills ServiceNow experience with TSM, TSOM, CSM, FSM, CMDB

Key Responsibilities

• Lead the architecture, design, and technical direction of ServiceNow implementations across multiple modules (ITSM, ITOM, ITBM, HRSD, SecOps, CSM, etc.).
• Collaborate with business and IT teams to define platform strategy, governance, and best practices.
• Translate complex business requirements into robust, scalable ServiceNow solutions.
• Design and oversee integrations with third-party systems using APIs, web services, and MID Servers.
• Define and enforce ServiceNow architecture standards, data models, and security frameworks.
• Guide and mentor development teams, ensuring high-quality code and adherence to platform best practices.
• Evaluate and implement new ServiceNow features, upgrades, and custom applications.
• Ensure compliance with ITIL, security, and enterprise architecture principles.
• Provide technical leadership during design reviews, troubleshooting, and performance optimization.

Required Skills and Experience

• Bachelors or Masters degree in Computer Science, Information Technology, or related field.
• 8+ years of total IT experience with 5+ years in ServiceNow design and development.
• Proven experience as a ServiceNow Architect, Lead Developer, or Technical Consultant.
• Deep understanding of ServiceNow modules such as ITSM, ITOM, ITBM, HRSD, CSM, or SecOps.
• Expertise in ServiceNow scripting (JavaScript, Glide API), Flow Designer, IntegrationHub, and CMDB.
• Experience designing and implementing REST/SOAP integrations with enterprise systems.
• Strong grasp of ServiceNow data models, ACLs, UI Policies, Business Rules, and Client Scripts.
• Knowledge of ITIL processes and enterprise service management principles.
• Hands-on experience with ServiceNow upgrade planning, instance management, and performance tuning.

Preferred Qualifications

• ServiceNow Certified Technical Architect (CTA) or Certified Implementation Specialist (CIS) in one or more modules.
• ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) credentials.
• Familiarity with cloud platforms (AWS, Azure, GCP) and DevOps practices (CI/CD, Git, Jenkins).
• Strong documentation and presentation skills.
• Experience leading multi-instance enterprise deployments.

Details

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