ServiceNow Architect

ServiceNow Platform Architect

Experience

The candidate should have 12+ years of overall IT experience, including at least 8 years of hands-on ServiceNow experience and experience delivering a minimum of two end-to-end ServiceNow platform implementations.

Role Summary

The ServiceNow Platform Architect will be responsible for architecting, designing, and implementing ServiceNow solutions at an enterprise scale. The role will provide technical leadership across multiple agile delivery teams and ensure that the platform is designed in alignment with CSDM v5, ITIL best practices, and ServiceNow Zurich release capabilities, with a strong focus on scalability, automation, upgradeability, and maximum adoption of out-of-the-box capabilities. The role will involve close collaboration with business stakeholders, SMEs, Product Owners, Business Analysts, and development teams to build a cohesive ServiceNow ecosystem across ITSM, ITOM, CMDB, automation, governance, and enterprise planning.

Requirements

Required Skills and Experience

• The candidate must have proven experience designing and implementing at least two complete ServiceNow instances covering multiple product families, along with deep hands-on expertise in the ServiceNow Zurich release.
• Strong expertise in CMDB architecture, CSDM v5, ITSM Pro+, ITOM, Discovery, Service Mapping, Integration Hub, Workflow Data Fabric, Flow Designer, and IRM/GRC is required.
• The candidate should also have a strong understanding of ITIL processes, service lifecycle management, enterprise-scale automation, ServiceNow scripting using JavaScript and Glide APIs, REST/SOAP integrations, MID Server architecture, data modelling, CI reconciliation, normalization, performance, security, upgrade-safe design, and cloud/hybrid integration patterns.

Leadership and Certifications

• The candidate should demonstrate excellent verbal and written communication skills, the ability to influence architecture decisions and lead without authority, experience working with senior business and technology stakeholders, and strong mentoring and coaching capabilities.
• Knowledge of Agile methodologies, including Scrum and SAFe, is expected.
• ServiceNow CTA or Certified Master Architect and ITIL v4 certifications are desirable, along with relevant ServiceNow CIS certifications.

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