ServiceNow Architect

Key Skills: Telecom, itsm, ServiceNow, CSM, Architect, Agile Methodology, Waterfall

Roles and Responsibilities:

• Drive functional and technical solution design across the ServiceNow domain
• Translate business and IT requirements into ServiceNow solutions aligned to OOTB capabilities and architectural standards
• Provide architectural oversight across solutioning and development activities
• Work with enterprise architects, solution architects, and domain SMEs to shape implementation epics and delivery plans
• Support Agile planning activities and guide squads with technical direction and platform expertise

Skills Required:

• 14+ years of relevant experience in ServiceNow architecture and platform delivery
• Strong hands-on experience with ServiceNow implementations, especially in CSM or TSM environments
• Proven background as an IT architect in a telecom context
• Ability to design scalable platform solutions and evaluate impact across connected systems
• Experience working with ServiceNow platform capabilities and enterprise integration scenarios

Good to Have:

• Experience with Waterfall delivery methodology
• Experience with Agile methodology

Education: Master's degree in IT, Telecom, or equivalent experience