ServiceNow Architect

Exp: 12 years – 17 years

Location: Bangalore/Hyderabad/Chennai/Pune/Mumbai/Noida/Ahmedabad/Coimbatore/Dehradun

Np: Immediate Joiner

Key Responsibilities

• Design, develop, and customize applications and workflows on the ServiceNow platform (custom apps, or other modules as applicable).
• Build and maintain business rules, client scripts, UI policies, UI actions, ACLs, and workflows/flow designer flows.
• Develop and integrate ServiceNow with third-party systems using REST/SOAP APIs, MID Server, and Integration Hub.
• Translate business requirements into technical designs and scalable solutions on the platform.
• Troubleshoot and resolve technical issues, performance bottlenecks, and defects.
• Collaborate with business analysts, admins, and stakeholders to gather requirements and propose solutions.
• Work independently with minimal guidance, taking ownership of assigned modules/projects end-to-end.

Required Skills & Experience

• 9+ years of overall IT development experience, with at least 1–2 years / 1–2 full-cycle projects specifically on the ServiceNow platform (custom application development, not just configuration).
• Strong hands-on experience with:
  • Glide APIs, Server-side & Client-side scripting (JavaScript)
  • Flow Designer / Workflow Editor
  • Service Portal / Now Experience UI Builder
  • App Engine Studio (for custom app development)
  • Integration Hub, REST/SOAP Web Services, MID Server
  • ACLs, Business Rules, Script Includes, UI Policies, UI Actions
• Experience in at least one ServiceNow custom Application implementation
• Understanding of ServiceNow data model, tables, and CMDB (preferred).
• Familiarity with Agile/Scrum delivery methodology.
• Ability to work independently, manage priorities, and deliver without close supervision.
• Strong problem-solving and communication skills.

Good to Have

• ServiceNow Certified Application Developer (CAD) or Certified System Administrator (CSA) certification.
• Exposure to DevOps practices for ServiceNow (source control, CI/CD for ServiceNow instances).

Job Location: Ahmedabad Bangalore Chennai Coimbatore Dehradun Hyderabad Mumbai Noida Pune