Servicenow Architect

ServiceNow Architect

Remote

Responsibilities

• Own and manage the ServiceNow platform to ensure optimal performance, scalability, security, and platform health.
• Act as the first point of contact for all ServiceNow platform capabilities, offering advisory and driving platform adoption across the organization.
• Collaborate closely with the Technical ServiceNow leader to maintain platform sanity, plan and execute version upgrades, and implement robust security measures.
• Lead continual service improvement initiatives focusing on platform stability, configuration management database (CMDB) health, and overall user experience.
• Provide leadership and architectural oversight in the implementation and enhancement of IT Operations Management (ITOM), including Discovery, Service Mapping, Event Management, and Orchestration.
• Drive application dependency mapping practices to improve visibility into application infrastructure relationships and dependencies.
• Develop and enforce ServiceNow best practices and governance aligned with industry standards and organizational objectives.
• Support custom application development and integrations, ensuring seamless workflows and automation aligned with business needs.
• Oversee MID Server deployment and management, ensuring secure and effective communication for integration and discovery.
• Guide adoption of Advanced ServiceNow features such as Flow Designer, Integration Hub, and Performance Analytics.
• Mentor and collaborate with cross-functional teams to build sustainable ServiceNow solutions. Must Have Experience
• 8+ years of hands-on experience with ServiceNow, with a strong architectural and platform ownership focus.
• Deep expertise in ITOM, including hands-on experience with ServiceNow Discovery, Service Mapping, Event Management, Orchestration, and Application Dependency Mapping.
• Proven experience maintaining and optimizing platform stability, CMDB health, and scalability.