ServiceNow Associate

Position Summary:

The ServiceNow Associate supports the configuration, administration, testing, troubleshooting, and ongoing improvement of the ServiceNow platform. This position works closely with senior ServiceNow professionals, business stakeholders, and technical teams to understand requirements, resolve issues, perform testing, maintain documentation, and support platform functionality. The ideal candidate is analytical, detail-oriented, eager to learn, and interested in developing a long-term career in ServiceNow.

Objectives:

• Lead, Mentor, and Develop Technicians
• Oversee IT Service Delivery for Clients to Ensure Service Quality
• Serve as an Escalation Point for Complex Technical Issues
• Manage Client Onboarding, Infrastructure Assessments, and Service Transitions
• Oversee the Management and Maintenance of Client Infrastructures
• Ensure Systems are Properly Monitored, Maintained, and Optimized for Performance
• Implement and Ensure Cybersecurity Best Practices
• Oversee Patch Management, Endpoint Security, and Vulnerability
• Manage Security Audits, Risk Assessments, and Incident Response Procedures
• Develop and Improve Internal IT Processes, Documentation, and Service Worklogs
• Maintain Accurate Documentation of Client Systems, Infrastructure, and Procedures
• Lead and Support Large Client Projects

Competencies:

• Basic Understanding of the ServiceNow Platform and Core Functionality.
• Understanding of Incidents, Requests, Problems, Changes, and Service Catalogs
• Ability to Troubleshoot Basic Platform and User Issues
• Ability to Execute Test Cases and Document Defects
• Ability to Gather and Document Basic Business Requirements
• Basic Understanding of ServiceNow Portals and User Experiences
• Foundational Knowledge of UI Builder and JavaScript
• Ability to Create Clear Technical and Process Documentation
• Ability to Investigate Issues and Identify Potential Solutions
• Clear Communication with Technical and Non-Technical Users
• Ability and Willingness to Quickly Learn New Technologies

Education & Experience:

• 0–2 years of Professional IT, Technology, Business Analysis, or ServiceNow Experience
• Bachelor's Degree in Information Technology, Computer Science, Business, or Related Field Preferred
• ServiceNow Coursework, Training, or Certification Preferred
• Internship, Academic, or Hands-on ServiceNow Experience is a Plus

Pay: From $45.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Education:

• Bachelor's (Preferred)

Experience:

• ServiceNow: 1 year (Preferred)

License/Certification:

• ServiceNow Certification (Preferred)

Work Location: In person