ServiceNow Automation and Integration Consultant

As an Automation Consultant, you will design, implement, and maintain scalable ServiceNow Automation and Integration solutions that connect various systems and applications to enhance business process efficiency and productivity.

Responsibilities:

• Analyse and document existing business processes to identify opportunities for automation/integration.
• Design, develop, and implement custom automation solutions using Flow Designer, Integration Hub, Workflow Editor and Workflow Data Fabric.
• Ensure data flows efficiently between systems, automating processes and reducing manual interventions.
• Develop scripts in ServiceNow as needed for complex integration scenarios.
• Implement and test automation solutions and provide training to users.
• Troubleshoot and resolve integration issues promptly.
• Create and maintain comprehensive documentation for integration processes, APIs, and workflows.
• Collaborate with cross-functional teams to understand integration requirements and deliver solutions.
• Work with clients to identify new automation opportunities and continuously improve existing solutions.
• Guide Juniors and help the Sales team to present Demos and Proof of Concepts.
• Lead by example to deliver the best and help colleagues.

Experience:

• 5-6 years of experience working with ServiceNow Automation and Integration technologies.

Knowledge:

• Strong knowledge of Flow Designer, Integration Hub, and Workflow Editor
• Strong knowledge of automation concepts, Scripted REST APIs, Web Services, Connectors, Workflow Data Fabric, etc.
• Expertise in XML, JSON, REST, SOAP
• MID Server setup and troubleshooting
• Handling authentication mechanisms like OAuth 2.0, Basic Auth and API keys
• Nice to have exposure to tools like Jitterbit, BMC TrueSight Orchestrator (aka Atrium Orchestrator)
• Exposure to ServiceNow Discovery / CMDB Integrations, event-driven integrations
• Nice to have exposure to Moveworks.ai

Skills:

• Experience with on-prem and cloud-based automation platforms.
• Experience of working with Agile methodologies.
• Experience with developing complex integrations.
• Experience with security best practices for automation solutions.
• Confident to lead the development and guide juniors.
• Excellent verbal and written communication skills - ability to interact and communicate with customers to drive client value.
• A proven ability to develop positive working relationships in a distributed team and to create effective collaboration with direct and extended team members.
• Accountable for meeting project delivery deadlines and taking ownership of the work.
• Proven ability to work in a pressurised development and customer environment.
• Excellent analytical and problem-solving skills.

Qualifications:

• Masters or bachelors degree in computer science, Information Technology, or a related field.
• Good to have the following ServiceNow certifications,
• Certified Application Developer (CAD)
• Flow Designer Micro-Certification
• Integration Hub Micro-Certification