ServiceNow BA

Roles and Responsibilities :

• Analyze business requirements to identify ITSM process improvements and develop solutions using ServiceNow platform.
• Collaborate with stakeholders to gather requirements, design, test, and deploy new or modified ITSM processes.
• Develop detailed documentation of ITSM processes, procedures, and workflows within the ServiceNow system.
• Provide training and support to end-users on newly implemented ITSM solutions.

Job Requirements :

• Consults with business stakeholders to understand and evaluate current business processes and identify complex business problems and needs turning those needs into system requirements

• Analyses business requirements and translating them into actionable ServiceNow tasks and projects.

• Provides technical expertise for system functional specifications and deploys new and current systems, processes and procedures in a cost-effective manner

• Works closely with stakeholders, including business users, ServiceNow architects, and developers, to ensure solutions align with organizational goals and are implemented effectively.

• Translate high-level process definitions into detailed ServiceNow implementation designs (epics, features, user stories)

• Proficiency in ServiceNow platform including its modules such as Incident Management, Problem Management, Change Management etc.