ServiceNow BCM Developer / Implementation Consultant

Role & Responsibilities:

• Lead full lifecycle implementation of the ServiceNow BCM module (requirements gathering deployment post-go-live support).
• Conduct workshops, perform Business Impact Analyses (BIAs), and gather business, functional, and technical requirements.
• Configure and customize BCM module (forms, workflows, business rules, UI policies, automated reporting).
• Integrate BCM with other ServiceNow modules (ITSM, CMDB, ITOM) and third-party systems via APIs/web services.
• Develop & execute UAT, integration, and regression test cases.
• Create system documentation, process flows, training materials, and conduct workshops.

Preferred Candidate Profile:

• 3+ years of ServiceNow development & implementation experience, with 2+ years on GRC/IRM suite (BCM module preferred).
• Strong knowledge of ServiceNow core platform, CMDB architecture, and JavaScript scripting (client & server side).
• Solid understanding of business continuity, disaster recovery, BIAs, RTOs, RPOs, and crisis management.
• Certifications: Required: ServiceNow CSA; Desired: ServiceNow GRC BCM Implementer, CBCP.