Servicenow Business Analyst

Role & responsibilities

Proficient BA ServiceNow Catalog Modules – This role will primarily focus on Tech Debt remediation in ITSM space and 3rd Party Integration

1 Proficient BA – ServiceNow Knowledge and Time Card modules – This role will focus on Assessment targeting what lies in Confluence today from KM perspective and help build an approach / scope for migration of Knowledge Articles to ServiceNow. Execution of this project will happen in July-Aug time frame.

Greater-than 7 years of work experience with progressively increasing responsibility Advanced knowledge of ServiceNow technologies. Analyze business processes and systems, identify inefficiencies and/or required controls, document procedures, track key performance indicators Collaborate with internal and external customers to elicit their business concerns and develop workable solutions Participate in planning initiatives, feasibility studies, cost/benefit analyses, and new systems design Work with QA team to prepare test scenarios and data Document and manage business and functional requirements.