ServiceNow Business Analyst

Fully Remote LATAM

6 Month Contract with extensions

Hourly Rate: $15USD/hr

Job Description

We are seeking an Intermediate ServiceNow Business Systems Analyst to support the administration, maintenance, enhancement, and ongoing optimization of the ServiceNow platform. This individual will work closely with end users, developers, administrators, and business stakeholders to ensure platform stability, performance, and alignment with business requirements.

The successful candidate will support ServiceNow operations, troubleshoot platform issues, assist with upgrades and releases, maintain integrations, develop reports and dashboards, and contribute to workflow automation initiatives. This role is ideal for someone with strong ServiceNow platform knowledge and experience supporting enterprise ServiceNow environments.

Required Skills & Experience

ServiceNow Expertise

3–5 years of hands-on ServiceNow experience

ServiceNow Certified System Administrator (CSA)

Experience supporting and administering the ServiceNow platform

Strong understanding of data models, workflows, UI design, and business rules

ITSM / Functional Experience

Hands-on experience with:

Incident Management

Change Management

Problem Management

Request Management

CMDB

Knowledge Management

Experience with ITIL best practices and procedures

Environment & Support

Experience working in a large enterprise or matrix environment

Experience providing technical support and troubleshooting ServiceNow issues

Core Competencies

Strong analytical and problem-solving skills

Strong organizational skills

Nice to Have Skills & Experience

• Ability to facilitate discussions and influence key decision makers

• Strategic thinker with strong interpersonal skills

• Experience with Performance Analytics

• Experience training or mentoring junior analysts

Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.