Contactx Resource Management
ServiceNow Business Analyst - ITSM/CSM
Skills
2 months ago
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Important information
Contract type:
Permanent
Location:
Bengaluru, Karnataka, India
Work mode:
Onsite
Published on:
18 August 2026
What they need
- 5+ years of hands-on ServiceNow experience.
- Strong expertise in two or more ServiceNow modules:
- ITSM (Incident, Problem, Change, Request)
- ITOM (Discovery, Service Mapping, Event Management)
- ITAM / SAM
- IRM / GRC (preferred)
- HRSD / CSM (good to have)
- Strong scripting skills: JavaScript, Glide API, Business Rules, Script Includes.
- Experience with Flow Designer, Workflows, UI Policies, Client Scripts.
- Hands-on experience with ServiceNow integrations and CMDB.
- Strong understanding of ServiceNow architecture and data model.
Certifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS ITSM/ITOM/IRM, etc.)
- ServiceNow Certified Application Developer (CAD)
Nice to Have
- Experience with ServiceNow upgrades and platform performance tuning.
- Exposure to DevOps, CI/CD, and Automated Test Framework (ATF).
- Experience in global enterprise environments.
Location - Mumbai,Bengaluru,Pune,Hyderabad.
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