ServiceNow CLM Developer / Technical Lead

Role & responsibilities

ServiceNow CLM Developer / Technical Lead Job Description

5+ years

Location: Bengaluru

Role: ServiceNow CLM Developer / Technical Lead

Education: 15 years of full-time education Market

EMEA Level: Team Lead / Consultant

Job Summary

We are looking for an experienced ServiceNow CLM Developer / Technical Lead with strong hands-on expertise in Contract Lifecycle Management (CLM). The candidate will be responsible for designing, developing, and configuring end-to-end CLM solutions, including sales agreements, service contracts, entitlements, contract templates, and lifecycle workflows. Experience in ServiceNow CSM, integrations, platform automation, and Order Management is highly desirable.

Key Responsibilities

• Design, develop, and configure ServiceNow Contract Lifecycle Management (CLM) solutions.
• Configure Sales Agreements, Service Contracts, Entitlements, contract templates, terms, and clauses.
• Implement contract authoring, approval, negotiation, renewal, amendment, and expiry workflows.
• Develop JavaScript, Glide API scripts, Business Rules, Script Includes, ACLs, and scoped applications.
• Support contract data migration, deployments, release management, SIT, UAT, and production support.
• Configure ServiceNow Customer Service Management (CSM), including case management, account models, product models, and agent portals.
• Develop REST/SOAP integrations using IntegrationHub and TMF APIs.
• Implement Flow Designer, Playbooks, and Now Assist automation.
• Support CPQ, Quote-to-Order, and Order Management processes.
• Perform defect analysis, root-cause analysis, and hypercare support.

Mandatory Skills

• Strong hands-on ServiceNow CLM development and configuration.
• Expertise in Sales Agreements, Service Contracts, Entitlements, and contract lifecycle workflows.
• JavaScript, Glide APIs, and scoped application development.
• Working knowledge of ServiceNow CSM and OMT/SOMT.
• IntegrationHub, REST/SOAP APIs, and Flow Designer.
• Understanding of Configure Price Quote (CPQ) concepts.
• Mandatory certifications: ServiceNow CSA and CIS-CSM.

Preferred Skills

• Telecommunications industry experience and telecom product catalog management.
• Experience with OMT/SOMT order orchestration and Quote-to-Order.
• Logik CPQ integration with ServiceNow.
• ServiceNow ATF automated testing.
• ServiceNow CAD and relevant implementation certifications.

Experience Requirements

Minimum 5 years of overall experience with strong practical expertise in ServiceNow CLM development and configuration.