ServiceNow CMDB + AIOps Developer

**Job Title:** ServiceNow CMDB + AIOps Developer

**Experience:** 5–7 Years

**CTC:** 20–24 LPA

**Employment Type:** C2H

**Location:** Hyderabad / Bengaluru

**Work Mode:** Work From Office (WFO)

**Positions:** 5

**Notice Period:** 0–15 Days

**Office Timings:** 10:00 AM – 7:00 PM

**Qualification:** Bachelor’s Degree

**Onsite Feasibility:** Yes

Role Overview

Experienced ServiceNow CMDB + AIOps Developer role focused on building and enhancing AI-driven automation within ServiceNow. The position involves developing ITSM and ITOM solutions, improving CMDB, Discovery, and Event Management, and implementing GenAI and Agentic AI capabilities to boost operational efficiency.

Roles & Responsibilities

* Design, develop, and implement AI Agents, Agentic AI, GenAI, and intelligent automation solutions for ServiceNow ITSM and ITOM.

* Develop and enhance ServiceNow applications, workflows, integrations, and automation across ITSM, ITOM, and CMDB.

* Implement AI-driven automation, predictive insights, intelligent incident routing, and self-service solutions.

* Configure and customize CMDB, Discovery, Event Management, and other ITOM capabilities.

* Develop ServiceNow solutions using JavaScript, Glide Scripting, REST APIs, Flow Designer, Business Rules, Script Includes, and workflows.

* Analyze business and operational requirements and translate them into scalable ServiceNow solutions.

* Collaborate with stakeholders, operations, architects, and engineering teams on solution design and implementation.

* Identify opportunities to use AI/ML and GenAI to improve service operations and incident management.

* Ensure solutions follow ServiceNow development standards, security, governance, performance, scalability, and best practices.

* Troubleshoot, optimize, and continuously improve existing ServiceNow applications and integrations.

MUST-HAVE SKILLS

* ServiceNow Development

* CMDB

* AIOps

* ITOM

* ITSM

* JavaScript

* Glide Scripting

* REST APIs

* Flow Designer

* Discovery

* Event Management

* AI/ML

* GenAI

GOOD-TO-HAVE SKILLS

* Agentic AI

* Machine Learning

* ITIL

* CSA

* CAD

* CIS-ITSM

* CIS-Discovery

* CIS-ITOM

Benefits

* Group Medical Policy

Pay: ₹2,000,000.00 - ₹2,400,000.00 per year

Work Location: In person