ServiceNow CMDB Architect

Exp - 8 - 10 years Location - Pune

Job Title - ServiceNow CMDB Architect We require an experienced ServiceNow CMDB & CSDM Architect to define, design, and lead the implementation of an enterprise-grade CMDB aligned to Common Service Data Model (CSDM) for a regulated banking environment.

This role is accountable for establishing the CMDB architecture, service modelling standards, integration patterns, and governance framework that enable operational resilience, service impact transparency, and AI-enabled service management.

• Key Responsibilities

• Define the enterprise CMDB and CSDM architecture, including:

• Service models (business, application, technical services)

• CI class hierarchy, relationships, and lifecycle states

• Lead the design and implementation of CSDM domains (Foundation, Design, Manage, Operate)

• Define service modelling standards for Tier-1 / critical banking services

• Architect Discovery and Service Mapping strategy for accurate dependency mapping

• Define integration and data ingestion patterns (IntegrationHub, APIs, MID Servers)

• Establish CMDB governance, including:

• Data quality standards

• Reconciliation and source-of-truth rules

• Certification and audit controls

• Provide architectural oversight for CMDB usage across:

• Incident, Change, Problem

• ITOM, AIOps, and service impact analysis

• Produce architecture artefacts, standards, and design documentation

• Act as senior SME for stakeholders across Service Management, Architecture, Engineering, and Risk

• Required Skills & Experience

• 7+ years of ServiceNow platform experience

• Deep expertise in:

• CMDB architecture

• CSDM implementation

• Service modelling in large enterprises

• Strong hands-on knowledge of:

• Discovery

• Service Mapping

• IntegrationHub / APIs

• Proven experience delivering CMDB in banking or regulated environments

• Strong understanding of:

• CI lifecycle management

• Operational resilience

• Audit and control requirements

• ServiceNow certifications strongly preferred:

• CSA

• CIS – Discovery / Service Mapping

• CSDM Architect / Practitioner

• Deliverables & Success Measures

• Enterprise CMDB architecture aligned to CSDM

• Standardised service models adopted across Tier-1 services

• 95% CMDB data quality (completeness and accuracy)

• Tier-1 services fully mapped with validated dependencies

• CMDB embedded into incident, change, and resilience processes

• Audit-ready CMDB with defined ownership and certification

• Business Outcome

This role will establish a single, trusted CMDB foundation enabling:

• Faster and more accurate incident impact analysis
• Improved change risk management
• Operational resilience for critical services
• AI-ready service management and AIOps enablement