ServiceNow CMDB

Key Responsibilities:

• Design, implement, and maintain a comprehensive ServiceNow CMDB ensuring data accuracy, completeness, and compliance.
• Define CI class structures, data models, and relationships.
• Configure and optimize ServiceNow Discovery and Service Mapping to enhance CI population and visibility.
• Troubleshoot discovery challenges and enhance coverage and accuracy.
• Integrate CMDB with external systems using APIs, MID Servers, and ETL tools.
• Monitor CMDB health via dashboards, audits, and reports.
• Define and enforce CMDB governance processes and compliance.
• Align with ITIL best practices and work closely with Incident, Problem, Change, and Asset Management teams.
• Provide mentorship to junior developers and technical guidance within the team.
• Maintain documentation and present CMDB compliance/health metrics to stakeholders.

Required Skills & Qualifications:

• 510 years of hands-on experience with ServiceNow CMDB, Discovery, and Service Mapping.

• Strong knowledge of infrastructure components (servers, networks, cloud, applications).

• Expertise in JavaScript, Glide scripting, data modeling, and custom integrations.

• Hands-on experience with MID Servers, REST/SOAP APIs, and data integration tools.

• Solid understanding of ITIL v3/v4 framework, particularly Configuration Management.

• Excellent communication, troubleshooting, and stakeholder interaction skills.

• Preferred Certifications:

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Discovery and/or CMDB Specialist Certification