ServiceNow CMDB CSDM Architect

Role Purpose :

The CMDB / CSDM Architect is responsible for the technical integrity, design, and governance of the ServiceNow CMDB , ensuring accurate, scalable, and business-aligned configuration data. This role drives CSDM adoption , enforces ITIL v4 best practices , and partners across infrastructure, application, and business teams to enable operational stability, impact awareness, and trusted reporting.

This is a hands - on technical role -owning architecture decisions, complex integrations, data quality, and platform standards.

Key Responsibilities :

CMDB Architecture & CSDM - Own the end - to - end CMDB technical architecture within ServiceNow

• Define CI class usage, relationships, and lifecycle standards
• Serve as the technical authority for CMDB and service modeling decisions
• Document CMDB architecture processes and procedures

Technical Implementation & Enablement :

Configure and optimize CMDB capabilities including:

• CI Classes & Relationships
• Identification & Reconciliation Rules
• Discovery, Service Mapping, and Integration Hub data sources
• Data normalization and reconciliation pipelines
• Partner with infrastructure, application, and vendor teams to ensure accurate CI onboarding
• Support complex integrations feeding the CMDB (cloud, vendors, SaaS, on-prem)

Data Quality, Governance & Risk Reduction :

• Define and enforce CMDB data quality standards (completeness, accuracy, timeliness)
• Implement health dashboards, audits, and remediation processes
• Drive reduction of manual CI maintenance through automation and discovery
• Ensure CMDB supports incident, problem, change, and outage impact analysis
• Translate technical CMDB concepts into business and operational outcomes
• Influence platform roadmap and platform technical standards

Required Qualifications

ServiceNow & CMDB Expertise

• 5-7+ years in ServiceNow platform roles , with deep CMDB focus
• Proven expertise implementing CSDM in real production environments
• Strong understanding of ITIL v4 practices and service lifecycle alignment

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist - CMDB / CSDM or Discovery

Experience with:

• ServiceNow Discovery & Service Mapping
• CMDB Health, IRE, and reconciliation rules
• CI relationship modeling across infra, apps, and business services
• Third party integration tools (Qualys, SCCM, Solarwinds, etc)

Technical & Architectural Skills

• Strong data modeling and relational design skills
• Experience integrating external data sources into CMDB
• Ability to troubleshoot complex CI data issues and reconcile conflicting sources
• Comfortable reviewing and influencing platform performance, scalability, and maintainability

What Level 3 Means in This Role

• You define the standard , not just follow it
• You are the final technical authority for CMDB & CSDM decisions
• You influence platform roadmap, governance, and operational enablement
• You solve problems other teams escalate-not tickets they already know

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