Servicenow CMDB Developer

Dear Candidate,

We have Job opening for Servicenow CMDB Developer, please find the detailed description below

**Company Details :**Royal Cyber is a trusted global IT consulting & digital transformation partner, empowering enterprises for over two decades to evolve with agility, security, and innovation. Founded in 2002, Royal Cyber has built a strong legacy of helping organizations modernize legacy systems, embrace cloud-native technologies, and adopt AI-driven solutions. With 20+ years of delivering business-critical digital projects, we serve clients across USA, Canada, UK, UAE, KSA, India, Australia, and more with innovation hubs and delivery centers strategically located to support 24/7 operations. Global Presence: Headquartered in Naperville, IL (USA) Operations in 15+ countries 1,000+ certified consultants 1,000+ successful global deployments Fortune 500 client base across retail, banking, insurance, manufacturing, healthcare, and public sector What We Specialize In: Cloud Transformation & DevOps (Azure, GCP, AWS) Generative & Agentic AI (Enterprise-grade use cases powered by LLMs) Digital Commerce & CX Platforms (Salesforce, SAP Commerce, Adobe, Magento, Creatio, HubSpot, Commerce tools) Enterprise Integration & API Management (MuleSoft, Boomi, IBM) Hyper automation & Low Code Enablement (UiPath, Appian, Power Platform) Data Governance, Privacy & Security (Microsoft Purview, Zero Trust) Legacy Modernization & Mainframe Refactoring (COBOL to Java, Monolith to Microservices)Royal Cyber is on a journey to become the worlds most agile modernization partner blending innovation, strategy, and delivery excellence to accelerate enterprise evolution.

Key Responsibilities
Design, develop, and maintain the ServiceNow CMDB in alignment with CSDM (Common Service Data Model) best practices.
Configure and manage Discovery, Service Mapping, MID Servers, and Identification & Reconciliation Engine (IRE).
Develop and customize ServiceNow applications using Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Flow Designer, and Integration Hub.
Implement CMDB governance processes, data certification, reconciliation rules, and data quality improvements.
Configure and maintain CI classes, CI relationships, identification rules, and reconciliation definitions.
Develop and support REST/SOAP integrations with enterprise applications.
Work closely with infrastructure, application, and operations teams to ensure accurate CMDB population.
Develop Service Catalog items, workflows, Flow Designer automations, and approval processes as required.
Monitor CMDB Health Dashboards and implement corrective actions to improve completeness, correctness, and compliance.
Support platform upgrades, deployments, production issues, and release management activities.
Prepare technical documentation, solution designs, and knowledge transfer documents.
Collaborate with cross-functional teams in an Agile/Scrum environment.
Required Technical Skills
710 years of overall IT experience with 4+ years of ServiceNow development experience.
Strong hands-on experience with:
ServiceNow CMDB
CSDM
Discovery
Service Mapping
Identification & Reconciliation Engine (IRE)
MID Server
Strong knowledge of ITOM, ITSM, and Configuration Management processes.
Experience with:
Business Rules
Client Scripts
Script Includes
UI Policies
UI Actions
Flow Designer
Integration Hub
Service Catalog
REST/SOAP APIs
Strong JavaScript development skills.
Experience with Service Portal and Performance Analytics is a plus.
Familiarity with HAM/SAM modules is an added advantage.
Knowledge of platform upgrades, update sets, and instance management.
Required Certifications
ServiceNow Certified System Administrator (CSA) Mandatory
ServiceNow Certified Application Developer (CAD) – Preferred
ServiceNow Certified Implementation Specialist – Discovery (Preferred)
ITIL Foundation Certification – Preferred
Required Skills
Strong analytical and problem-solving abilities.
Excellent verbal and written communication skills.
Ability to work independently in a remote environment.
Experience working in Agile/Scrum teams.
Strong stakeholder management and collaboration skills.
Preferred Experience
Experience implementing enterprise CMDB governance programs.
Hands-on experience with cloud discovery (AWS/Azure/GCP).
Experience integrating ServiceNow with monitoring tools, asset management platforms, or enterprise applications.

PS: Need someone who can join ASAP

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