ServiceNow CMDB / Discovery Developer

KEY RESPONSIBILITIES

• Design and maintain CMDB architecture, CI classes, attributes and relationships aligned to CSDM.
• Configure and support Discovery, Service Mapping and Service Graph connectors.
• Manage the Identification & Reconciliation Engine (IRE), data normalisation and de-duplication.
• Establish CMDB governance, data-quality standards, health dashboards and KPIs.
• Run reconciliation, remediation, certification and audit activities to improve CMDB completeness and compliance.
• Integrate CMDB with ITSM, ITOM, SecOps and external data sources via APIs and MID Server.

REQUIRED SKILLS & EXPERIENCE

• ServiceNow CMDB, Discovery, Service Mapping and CSDM (Common Service Data Model).
• Identification & Reconciliation Engine (IRE), CI Class Manager, CMDB Query Builder.
• CMDB health, data governance and reconciliation methodologies.
• JavaScript/Glide, Import Sets, Transform Maps and MID Server.
• Exposure to using CMDB data across ITSM, ITOM and SecOps.