ServiceNow CMDB - Immediate Joiner

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Cerebra Payroll - Client MNC

ServiceNow ITOM / CMDB Engineer
Experience: 8 to 10 Years
Work Location: Hyderabad Corporate

Job Description

We are looking for an experienced ServiceNow ITOM / CMDB Engineer with strong expertise in Service Mapping, Service Graph Connectors, Discovery, and CMDB integrations. The ideal candidate will be responsible for designing, implementing, and optimizing ServiceNow ITOM solutions while ensuring CMDB accuracy, data quality, and compliance with CSDM standards.

Key Responsibilities

• Design, develop, and maintain ServiceNow ITOM, CMDB, Discovery, and Service Mapping solutions.
• Configure and support Service Mapping and Service Graph Connectors to ensure accurate discovery of configuration items (CIs) and their relationships.
• Manage CMDB integrations using Integration Hub, automated data ingestion, and third-party enterprise systems.
• Configure and maintain Discovery schedules, MID Servers, probes, sensors, patterns, classifiers, and identification rules.
• Design and maintain Identification and Reconciliation Engine (IRE) rules, data source priorities, and reconciliation strategies.
• Ensure CMDB data accuracy, completeness, governance, and compliance with CSDM standards.
• Develop and maintain ServiceNow workflows, Flow Designer processes, business rules, UI actions, integrations, and catalog items.
• Troubleshoot Discovery, Service Mapping, and integration issues involving credentials, MID Servers, network connectivity, firewall settings, patterns, and data normalization.
• Monitor and optimize CMDB health dashboards, Discovery performance, Service Graph Connectors, and platform operations.
• Collaborate with Compute, Server, Cloud, Network, Security, and Application teams to implement and improve ITOM solutions.
• Establish CMDB data quality metrics, governance processes, and remediation strategies.
• Work with ServiceNow and third-party vendors to assess requirements and implement platform best practices.

Essential Skills

• Service Mapping Mandatory
• Service Graph Connectors Mandatory
• ServiceNow Discovery and ITOM
• CMDB integration and configuration management
• MID Server architecture and administration
• Identification and Reconciliation Engine (IRE)
• Health Inclusion Rules
• CMDB governance and CSDM standards
• Troubleshooting Discovery and Service Mapping issues

Desirable Skills

• ServiceNow Integration Hub
• Flow Designer, business rules, and scripting
• Cloud and infrastructure integrations
• ITOM Health and CMDB Health
• Experience integrating ServiceNow with asset management, monitoring, identity, and third-party systems
• Strong stakeholder management and communication skills