ServiceNow Configuration Analyst

We're seeking a Configuration Analyst with strong ServiceNow CMDB experience to help shape and maintain a critical Configuration Management capability, balancing hands-on administration with stakeholder engagement and process improvement.

About the Role:

This role is ideal for someone who combines strong ServiceNow CMDB expertise, practical Configuration Management experience, and excellent stakeholder engagement skills.

Key Responsibilities:

• Maintain and improve CMDB data quality, integrity, and accuracy.
• Perform hands-on ServiceNow CMDB administration and updates.
• Drive Configuration Management process improvements and governance initiatives.
• Conduct data remediation and CMDB health improvement activities.
• Partner with CI owners and business stakeholders to establish ownership and accountability.
• Support governance, compliance, and Configuration Management best practices.
• Collaborate with teams involved in Discovery and Service Mapping initiatives.

About You:

You'll bring a strong understanding of Configuration Management and CMDB best practices, with experience maintaining accurate, trusted data in ServiceNow environments.

• 4 to 7 years of strong experience with ServiceNow CMDB.
• Practical experience in Configuration Management and CMDB governance.
• Experience improving data quality, remediation, and CMDB accuracy.
• Strong understanding of Configuration Item (CI) management and ownership.
• Ability to engage and influence technical and business stakeholders.
• Hands-on approach with the ability to perform CMDB updates directly within ServiceNow.
• Understanding of ITIL Configuration Management principles.