Servicenow Consultant

***We are looking for ServiceNow Consultant who can join us at our Bangalore Office ***

Role & responsibilities :

• The Senior ServiceNow Consultant acts as the lead developer and technical implementer responsible for translating architectural designs into scalable and maintainable ServiceNow solutions. The role involves hands-on development, integrations, mentoring junior resources, and ensuring adherence to platform standards and best practices.

• Key Responsibilities :

• Solution Development

• Configure and customize ServiceNow applications and modules.

• Develop advanced:

• Business Rules

• Script Includes

• Client Scripts

• UI Policies

• UI Actions

• Flow Designer Workflows

• Catalog Items

• Record Producers

• Build custom applications using App Engine.

• Develop Service Portal and Employee Center components.

• Integration Development

• Build and maintain:

• REST integrations

• SOAP integrations

• IntegrationHub integrations

• Custom Spokes

• Webhook integrations

• Integrate ServiceNow with enterprise applications and cloud platforms.

• Service Portal Development

• Develop and enhance:

• Service Portal Widgets

• AngularJS Components

• HTML/CSS based interfaces

• Employee Center experiences

• CMDB & Platform Administration

• Support CMDB implementation and governance.

• Implement CSDM standards.

• Participate in Discovery and Service Mapping activities.

• Perform instance hardening and platform optimization.

• Data Migration & Testing

• Lead data migration and transformation activities.

• Develop and execute ATF (Automated Test Framework) test cases.

• Support SIT, UAT, and production deployments.

• Troubleshoot and resolve platform issues.

• Technical Leadership

• Lead technical discovery workshops.

• Provide technical effort estimation for user stories.

• Conduct code reviews and peer reviews.

• Mentor Junior Consultants.

• Ensure adherence to architecture and coding standards.

• Required Experience

• 58 years of IT experience.

• Minimum 3–5 years of hands-on ServiceNow development experience.

• Experience delivering at least two end-to-end ServiceNow implementations.

• Experience working in Agile delivery environments.

• Technical Skills

• Core Platform

• ServiceNow ITSM

• Service Catalog

• Incident Management

• Change Management

• Problem Management

• Request Management

• Development

• Advanced JavaScript (ES6+)

• Script Includes

• Business Rules

• Client Scripts

• UI Policies

• Flow Designer

• ServiceNow APIs

• Portal & UI

• Service Portal

• Employee Center

• AngularJS

• HTML

• CSS

• Platform Capabilities

• IntegrationHub

• App Engine

• CMDB

• Discovery

• CSDM

• ATF

• Data Migration

• Instance Hardening

• Integrations

• REST APIs

• SOAP APIs

• OAuth Authentication

• SSO Integrations

• Preferred Certifications

• Mandatory

• ServiceNow Certified System Administrator (CSA)

• Strongly Preferred

• ServiceNow Certified Application Developer (CAD)

• Highly Preferred

• Minimum Two CIS Certifications such as:

• CIS-ITSM

• CIS-Discovery

• CIS-HRSD

• CIS-CSM

• CIS-SIR

• Key Soft Skills

• Strong analytical thinking

• Problem solving

• Technical documentation

• Mentoring and coaching

• Attention to detail

• Collaboration and teamwork

• Client-facing communication