ServiceNow Consultant - India

At Globant, we are working to make the world a better place, one step at a time. We enhance business development and enterprise solutions to prepare them for a digital future. With a diverse and talented team present in more than 30 countries, we are strategic partners to leading global companies in their business process transformation.

SPM BA -

Key Responsibilities

• Partner with business stakeholders to elicit, analyze, and document requirements for ServiceNow SPM/WSD initiatives.

• Translate business requirements into functional specifications, process flows, user stories, and acceptance criteria.

• Design solution options within the ServiceNow platform (SPM, WSD as applicable) and recommend the best fit for business needs.

• Lead workshops for process mapping, requirement validation, and solution design.

• Manage stakeholder expectations, provide regular status updates, and facilitate decision-making.

• Support testing activities: create test cases, coordinate UAT, capture defects, and validate fixes.

• Prepare implementation documentation, release notes, and end-user guides.

• Assist in deployment planning and post-implementation support to ensure smooth handover to operations.

• Provide demos on SPM/WSD products

Required Qualifications & Experience

• 5+ years of business analysis experience, with at least 2–3 years focused on ServiceNow implementations.
• Strong understanding of ServiceNow modules (ITSM required; exposure to SPM, WSD a plus).
• Proven experience capturing requirements, creating user stories, and producing functional specifications.
• Experience coordinating with developers, QA, and release teams through full delivery lifecycle.
• Excellent stakeholder management and communication skills.
• Familiar with ServiceNow best practices, data model, and platform constraints.
• Ability to map business processes and recommend process optimizations.
• Strong analytical and problem-solving skills.
• Experience with Agile/Scrum methodologies and tools (Jira, Azure DevOps, etc.).
• Proficient in creating clear documentation, diagrams (process flows, data models), and training materials.
• Familiarity with integrations

This job can be filled in location #LI-Hybrid #Pune #Bangalore #Indore #Ahmdebad #Hyderabad

Create with us digital products that people love. We will bring businesses and consumers together through AI technology and creativity, driving digital transformation to impact the world positively.

We may use AI and machine learning technologies in our recruitment process. Globant is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. Globant is also committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Final compensation offered is based on multiple factors such as the specific role, hiring location, as well as individual skills, experience, and qualifications. In addition to competitive salaries, we offer a comprehensive benefits package. Learn more about life at Globant here: Globant Experience Guide .