blaseek
ServiceNow CRM / CSM Developer
Skills
14 days ago
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Important information
Contract type:
Permanent
Location:
Taguig, Metro Manila, Philippines
Work mode:
Onsite
Published on:
11 October 2026
What they need
Role Overview
Develop and enhance ServiceNow Customer Service Management solutions supporting customer operations and enterprise service workflows.
Key Responsibilities
- Develop and configure ServiceNow CSM solutions.
- Implement case management and customer service workflows.
- Configure customer interactions, self-service, knowledge management, and related capabilities.
- Develop using JavaScript, Glide APIs, Business Rules, Script Includes, and Flow Designer.
- Build integrations through IntegrationHub, REST, SOAP, and APIs.
- Work with CMDB/CSDM where required.
- Support Now Assist and AI-enabled ServiceNow capabilities where applicable.
- Troubleshoot and enhance existing applications.
Requirements
- 5+ years ServiceNow development experience.
- Strong hands-on ServiceNow CSM experience.
- JavaScript and ServiceNow development experience.
- Flow Designer.
- Integration experience.
- REST/SOAP APIs.
- Understanding of CMDB/CSDM.
Nice to Have
- Now Assist.
- GenAI Skills / AI Agents.
- Other modules such as ITSM, HRSD, ITOM, or Service Catalog.
- CSA/CAD/CIS certifications.
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