ServiceNow CSDM Technical Consultant

ServiceNow CSDM Technical Consultant

Contract: Initial 4–5 months, with further work anticipated

Start: October 2026

Commitment: 2 days per week until the end of December, with scope to increase to 4–5 days per week from January

Location: Remote within Europe

Language: English

We are looking for a hands-on ServiceNow technical consultant to design, model and set up the Common Service Data Model (CSDM). You will take ownership of the work from the outset, working directly with stakeholders to understand the current environment and turn it into a practical CSDM structure in ServiceNow.

What you’ll do

• Assess the existing ServiceNow data and agree a workable approach to CSDM adoption.
• Model services and their relationships, including the relevant business applications, application services and technical services.
• Configure the agreed model in ServiceNow and establish clear rules for maintaining it.
• Identify gaps in data quality, ownership and service mapping, and drive decisions to resolve them.
• Explain the model clearly to technical and business stakeholders and bring them along with the implementation.
• Document the setup and provide a practical handover for ongoing use.

What you’ll bring

• Proven experience setting up CSDM in ServiceNow , from modelling decisions through to implementation. Advisory experience alone will not be sufficient.
• Strong understanding of the CMDB, service relationships and the practical challenges of CSDM adoption.
• The technical ability to configure ServiceNow and troubleshoot issues independently.
• A self-starting approach: you can establish what needs doing, make sound recommendations and deliver without close supervision.
• The confidence and communication skills to challenge assumptions, secure decisions and work effectively with stakeholders.

This would suit a consultant who enjoys owning a piece of work end to end. The initial commitment is two days a week, so you will need to make those days count and keep the work moving between stakeholder discussions.