ServiceNow CSV Support Engineer

Hiring: ServiceNow CSV Support Engineer

Experience: 5+ Years
Location: Remote
Notice Period: Immediate Joiners Only
Domain: Life Sciences / Pharma / GxP-Regulated Environment

Job Description

We are looking for an experienced Computer System Validation (CSV) Engineer with strong expertise in GxP compliance, risk-based validation, and validation of ServiceNow ITSM workflows, particularly Change Management.

The ideal candidate should have hands-on experience in computer system validation, validation documentation, change control, and regulatory compliance within Life Sciences, Pharma, or other GxP-regulated environments.

Key Responsibilities

• Execute computer system validation activities in accordance with GxP requirements and established CSV/SDLC practices.
• Support the validation and qualification of ServiceNow ITSM workflows, particularly Change Management and Incident Management.
• Prepare, review, and maintain validation documentation, including QP, RS, CS/DS, IQ, OQ, TM, and QSR.
• Conduct risk assessments and develop risk-based validation and qualification strategies.
• Manage GxP change control activities and maintain appropriate validation evidence.
• Ensure requirements traceability, documentation accuracy, and audit trail completeness.
• Support deviation management, compliance assessments, and inspection readiness.
• Collaborate with IT, Quality Assurance, validation, and business teams to ensure compliance with regulatory requirements.
• Maintain controlled validation documentation and ensure adherence to established quality processes.

Mandatory Skills & Qualifications

• Minimum 5 years of hands-on experience in Computer System Validation (CSV).
• Experience working in GxP-regulated environments, preferably Life Sciences or Pharma.
• Strong knowledge of GxP compliance, CSV/SDLC processes, and regulatory documentation.
• Experience with risk-based validation, risk assessments, and qualification strategies.
• Knowledge of validation documentation, including QP, RS, CS/DS, IQ, OQ, TM, and QSR.
• Experience with GxP change control and validation evidence management.
• Understanding of ServiceNow ITSM, with Change Management workflow validation preferred.

Preferred Skills

• Experience validating ServiceNow Change Management, Incident Management, and ITSM workflows.
• Knowledge of Category 1 ITSM/infrastructure qualification.
• Hands-on experience with Kneat for controlled validation documentation.
• Experience with Veeva for quality change control.
• Familiarity with requirements traceability, audit trails, deviation management, and inspection readiness.

Candidate Requirements

• Must be available to join immediately.
• Must have relevant CSV experience in a regulated environment.
• Strong analytical, documentation, communication, and problem-solving skills.
• Ability to work independently in a remote environment and collaborate with cross-functional teams.

Pay: ₹70,000.00 - ₹90,000.00 per month

Experience:

• Computer System Validation: 5 years (Required)

Work Location: Remote