ServiceNow Developer and Admin

About the role

The ServiceNow Senior Developer/Administrator will be responsible for ensuring successful day-to-day operations and continuity of ServiceNow instances. Primarily focuses on implementing, administering, upgrading, and enhancing ServiceNow application used by Noble. ServiceNow is used widely in the organization (IT, Finance, Master Data, Supply Chain, Payroll and HR). As a Senior Developer/Administrator for ServiceNow, you will work closely with colleagues from different departments and locations. The ServiceNow Subject Matter Expert (SME) will include you during the planning sessions and sprints to be able to prioritize development work. Together with your colleagues in the ServiceNow team, you will identify the best solution for a specific requirement. The application manager will work with you to address end users pain points. You will be working in a DevOps environment where you will be both a support resource and a developer.

Key responsibilities

• Review and analyze customer requirements
• Specify the features of the physical design and write stories that capture the collective vision for individual work efforts
• Adhere to ITIL standards and processes, as well as ServiceNow best practices when developing new or updating existing functionality on the platform
• Build or supervise the building of features
• Create and maintain test plans, test cases, test scripts; modify existing test scripts/test cases to address any new or updated functions or features
• Support all aspects of systems testing, including system, regression, performance, and load testing
• Maintain the configuration of the platform in accordance with established standards and best practices, and apply patches, updates, and major release upgrades
• Ensure all issues, defects, service requests are recorded in an issue tracking system and updated with relevant work in progress information
• Review the platform to identify opportunities to automate and enhance the end-user experience
• Provide daily monitoring of system processes, resources, and performance to ensure the ServiceNow platform is operating effectively

About you

• 6-7 years of experience implementing and administering ServiceNow solutions
• Proficiency with Java Scripting, HTML/CSS, Angular, AJAX, XHTML, LDAP/Active Directory, and other web applications or protocols
• Proficiency with Service Portal/ESC, Knowledge Base, MID Server Deployment & Config, Single Sign-on using Azure AD/SAML, Discovery, Asset Management/Software Asset Management, Workflows, Notifications, Online Approvals, Reports, Dashboards, Survey and Assessments, Flow Designer, Performance Analytics, Integration with 3rd party tools (SolarWinds, BizTalk, PrismaCloud, PowerBi)
• Experience in Integration Hub Project
• Experience in the most recent ServiceNow version (Tokyo)
• Experience in cloning and upgrading ServiceNow
• Experience in agile methodology
• Knowledge and experience in working with ServiceNow HR module
• ITIL V3 Certified (preferably intermediate on Incident, Request and Problem Management)
• ServiceNow System Administrator Certification, ServiceNow Certified Application Developer, and ServiceNow ITSM Certificate