About the Role

As a GIS & ServiceNow Field Service Management Analyst at Accenture, you will design, configure, and enhance geospatial and field service solutions that support efficient field operations and data-driven decision making. You will collaborate with cross-functional teams to deliver scalable, user-centric solutions leveraging GIS technologies and the ServiceNow platform.

Key Responsibilities

• Configure and support ServiceNow Field Service Management (FSM) capabilities, including work orders, dispatching, mobile workforce, and asset tracking

• Design and implement geospatial solutions using ESRI ArcGIS to visualize and manage location-based data

• Develop and customize interactive web-based maps using Leaflet.js and JavaScript

• Integrate GIS data and services with ServiceNow and other enterprise platforms

• Translate business and operational requirements into functional and technical specifications

• Conduct testing, troubleshooting, and defect resolution across GIS and ServiceNow components

• Collaborate with developers, functional consultants, and business stakeholders to ensure high-quality delivery

• 2–4 years of experience in GIS, web mapping, or enterprise platform implementation

• Hands-on experience with ESRI ArcGIS (ArcGIS Online, ArcGIS Server, or related tools)

• Working knowledge of Leaflet.js and JavaScript-based web mapping development

• Experience configuring or supporting ServiceNow Field Service Management (FSM)

• Understanding of system integrations, APIs, and data flows

• Strong analytical, problem-solving, and communication skills

• Ability to work effectively in a collaborative, fast-paced environment

• Beginner proficiency in cartographic design.

• Beginner proficiency in database management.