Servicenow Developer

Job Summary

We are seeking a skilled ServiceNow ITSM Developer with 34 years of hands-on experience in ServiceNow development and integration projects. The ideal candidate should have strong expertise in ITSM modules, workflow automation, integrations, and client-facing interactions.

Key Responsibilities

• Design, develop, configure, and customize ServiceNow ITSM modules.
• Implement and support Incident, Problem, Change, Request, Service Catalog, and CMDB modules.
• Develop and maintain ServiceNow workflows, Flow Designer, Business Rules, Client Scripts, UI Policies, and Script Includes.
• Design and implement integrations between ServiceNow and third-party applications using REST, SOAP, APIs, and Integration Hub.
• Participate in requirement gathering, solution design, development, testing, and deployment activities.
• Troubleshoot and resolve ServiceNow platform issues and integration-related challenges.
• Create technical documentation, solution designs, and knowledge articles.
• Collaborate with cross-functional teams and stakeholders to deliver business requirements.
• Follow ServiceNow best practices, coding standards, and governance processes.
• Provide production support and enhancement activities for existing implementations.

Required Skills

• 34 years of ServiceNow development experience.
• Strong experience in ServiceNow ITSM modules.
• Hands-on experience with ServiceNow integrations using REST APIs, SOAP APIs, MID Server, and Integration Hub.
• Proficiency in JavaScript, Glide APIs, Service Portal, and Flow Designer.
• Experience with CMDB and Service Catalog development.
• Knowledge of ACLs, UI Policies, Business Rules, Client Scripts, and Script Includes.
• Understanding of ITIL processes and Service Management concepts.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication skills.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• Experience in client-facing projects and stakeholder management.
• Exposure to Agile/Scrum methodologies.

What We're Looking For

• Strong technical expertise in ServiceNow ITSM and integrations.
• Good communication and client interaction skills.
• Ability to work independently and within a collaborative team environment.
• Passion for learning and implementing new ServiceNow capabilities.