Servicenow Developer

Responsibilities will include:

• Running a small team of SIR Specialists, integrating the wider ServiceNow development community across HSBC and building processes & procedures for the SIR POD, ensuring control compliance
• Administering, maintaining and supporting the ServiceNow Security Incident Response (SIR) Module
• Designing, implementing and maintaining robust RBAC models for SIR
• Supporting the integration of security tools such as SIEM, SOAR & EDR
• Co-ordinating and supporting platform upgrades, testing and new feature implementations
• Managing & communicating releases for SIR
• Product development lifecycle and roadmap planning
• Process ownership for change delivery and incident handling
• Managing documentation space and ownership of templates for process definitions, implementation plans and troubleshooting activities

What you will bring to the role:

To be successful in this role you should have proven experience within the technology sector with the following skills:

• Expertise in administering ServiceNow SIR
• Understanding of security incident response processes and lifecycles
• Experience configuring workflows, forms, access controls and notifications
• Strong troubleshooting and problem-solving skills
• Excellent stakeholder management skills
• Expertise in agile delivery, including Jira and Confluence
• An ability to communicate complex and technical issues to diverse audiences in business language
• Self-motivated and possessing of a high sense of urgency and personal integrity
• A team-focused mentality with the proven ability to work effectively with diverse stakeholders
• Ability to orchestrate, manage and successfully implement major procedural and technological change within a complex, global organization

Required Qualifications

• ServiceNow Certified System Administrator (CSA)
• Certified Implementation Specialist Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))
• Security Incident Response (CIS-SIR)