Servicenow Developer

Location: Financial District, Hyderabad

Work Mode: Full-time, Work from Office (5 Days a Week)
Shift Timing: Aligned with the CEST (Central European Summer Time) Notice Period: Candidates who can join within 15 days

Job Description

We are seeking a skilled ServiceNow ITOM Developer/Consultant with 4+ years of hands-on experience in implementing and supporting ServiceNow IT Operations Management (ITOM) solutions. The ideal candidate should possess strong expertise in Discovery, Service Mapping, CMDB, Event Management, and Integrations, along with a solid understanding of IT infrastructure and cloud technologies.

Key Responsibilities

• Design, develop, implement, and support ServiceNow ITOM solutions.

• Configure and maintain ITOM modules, including:

• Discovery

• Service Mapping

• Event Management

• CMDB

• Cloud Discovery

• Install, configure, and troubleshoot MID Servers.

• Develop and optimize Discovery schedules, credentials, and patterns.

• Manage CMDB data quality, health, and governance using Identification and Reconciliation Engine (IRE).

• Build and maintain Service Mapping for business-critical applications and services.

• Configure Event Management rules, alert correlation, and integrations with monitoring tools.

• Develop custom solutions using Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer.

• Create and support integrations with third-party applications using REST/SOAP APIs and Integration Hub.

• Collaborate with infrastructure, application, and business teams to ensure successful ITOM implementations.

• Participate in platform upgrades, deployments, and ongoing enhancements.

• Troubleshoot and resolve ServiceNow platform and ITOM-related issues.

Required Skills

• 4+ years of ServiceNow development and administration experience.

• Hands-on experience with:

• ServiceNow Discovery

• CMDB and CMDB Health

• Service Mapping

• Event Management

• MID Server Administration

• Strong knowledge of JavaScript, Glide APIs, and ServiceNow scripting.

• Experience with REST/SOAP integrations and Integration Hub.

• Understanding of IT infrastructure components:

• Windows/Linux Servers

• Network Devices

• Databases

• Virtualization Technologies

• Familiarity with cloud platforms such as AWS and Azure.

• Experience in Flow Designer and workflow automation.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ServiceNow CIS Discovery and/or Service Mapping certification.
• Experience with monitoring tools such as Splunk, Dynatrace, AppDynamics, SCOM, SolarWinds, or Nagios.
• Exposure to Agile delivery methodologies.

Desired Candidate Profile

• Strong analytical and troubleshooting skills.
• Excellent communication and stakeholder management abilities.
• Ability to work independently and within global teams.
• Experience in end-to-end ITOM implementation projects.

Keywords: ServiceNow ITOM, Discovery, Service Mapping, CMDB, Event Management, Cloud Discovery, MID Server, IRE, Integration Hub, REST API, Flow Designer, JavaScript, AWS, Azure.