ServiceNow developer

Overview:

• We are seeking an experienced ServiceNow Lead Developer to design, develop, and implement scalable solutions on the ServiceNow platform.
• The ideal candidate will have deep expertise in CMDB, ITOM, TSOM, and TSM modules, along with strong hands-on development experience in ServiceNow scripting, integrations, and platform architecture.
• The candidate will play a key role in driving ServiceNow platform development, CMDB maturity, IT Operations automation, and telecom service operations transformation, while mentoring junior developers and collaborating with cross-functional teams.
• SN PSR configuration build (SASE/Security product models, cloud network security services, customer CPE resources, security product offerings)

Responsibilities: Key Responsibilities

• ServiceNow Development Design, develop, and implement solutions on the ServiceNow platform aligned with business requirements.
• Build and customize ServiceNow applications using: o Business Rules o Script Includes o Client Scripts o UI Policies o UI Actions o Flow Designer o Workflows Lead development efforts and ensure adherence to ServiceNow development best practices.
• CMDB Management Design and maintain CMDB data model and CI relationships.
• Implement CMDB governance, health dashboards, and data quality rules.
• Configure and manage Discovery and Service Mapping integrations.
• Ensure accurate CI lifecycle management and relationship mapping.
• ITOM & TSOM Implementation Implement and support IT Operations Management capabilities including: o Event Management o Discovery o Service Mapping o Operational Intelligence Work on Telecom Service Operations Management (TSOM) solutions for telecom network/service monitoring.
• Configure event correlation, alert management, and automation workflows.
• TSM (Telecom Service Management) Implement ServiceNow Telecom Service Management capabilities.
• Develop workflows for service provisioning, fulfillment, and incident handling in telecom environments.
• Integrate telecom OSS/BSS systems with ServiceNow platform.
• Integrations Develop integrations using: o REST APIs o SOAP APIs o MID Server o Integration Hub Integrate ServiceNow with enterprise systems such as: o Monitoring tools o OSS/BSS systems o CRM systems o Network management tools.
• Architecture & Design Translate business requirements into technical design and architecture.
• Ensure scalable, maintainable, and secure platform solutions.
• Participate in platform upgrades and architecture reviews.
• Leadership & Collaboration Lead and mentor a team of ServiceNow developers.
• Conduct code reviews and enforce coding standards.
• Collaborate with: o Architects o Business analysts o Operations teams o Infrastructure teams Support Agile/Scrum delivery models.

Required Skills & Qualifications Experience

• 7+ years of IT experience 35 years hands-on experience in ServiceNow development Experience working with CMDB, ITOM, TSOM, and TSM modules

Technical Skills

• Strong experience with: ServiceNow platform development JavaScript, Glide APIs CMDB architecture & governance ServiceNow Discovery & Service Mapping Event Management & ITOM modules TSOM (Telecom Service Operations Management) Telecom Service Management workflows REST/SOAP integrations MID Server configuration Flow Designer & Integration Hub Platform
• Knowledge ServiceNow ITSM CMDB data modeling ITOM Event Management Discovery & Service Mapping TSOM network monitoring integrations

Qualifications:

• Preferred Qualifications ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ServiceNow ITOM or CMDB certifications
• Experience working in Telecom industry environments
• Knowledge of OSS/BSS integrations
• Experience with Agile / DevOps practices

Soft Skills

• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management
• Ability to lead technical discussions and solution design Team mentoring and People Management capabilities

Key Deliverables

• Stable and scalable ServiceNow platform solutions
• High-quality CMDB data with strong CI relationships Automated IT operations and event management workflows Telecom service operational efficiency improvements
• Well-documented and maintainable codebase