ServiceNow Developer

We are currently seeking a ServiceNow Developer to join our team in Bangalore, Karnataka (IN-KA), India (IN).

Key Responsibilities:

• Develop, configure, and customize applications on the ServiceNow platform
• Implement and optimize workflow automation using Flow Designer and workflows
• Build and maintain self-service password reset (SSPR) solutions
• Design and manage knowledge bases for IT policies and FAQs
• Configure ticket triage and intelligent routing using assignment rules and predictive intelligence
• Create and maintain Service Catalog items, record producers, and request workflows
• Develop scripts using Business Rules, Script Includes, UI Policies, and Client Scripts
• Integrate ServiceNow with external systems via REST/SOAP APIs
• Collaborate with business stakeholders to gather requirements and deliver solutions
• Support platform upgrades, enhancements, and bug fixes

Required Skills Qualifications

• 6+ years of experience in ServiceNow development
• ITSM modules (Incident, Problem, Change, Request)
• Flow Designer and Workflow Editor
• Service Catalog and Knowledge Management
• Password Reset automation
• Workflow automation use cases
• IT policies/FAQ implementation
• Ticket triage and routing mechanisms
• Proficiency in JavaScript and ServiceNow Glide APIs
• Experience in integration technologies (REST, SOAP, MID Server)
• Understanding of Agile/Scrum methodologies

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Experience with Virtual Agent or chatbot implementations
• Exposure to Predictive Intelligence / AI-based routing
• Basic knowledge of CMDB and ITOM

Soft Skills

• Good analytical and problem-solving skills
• Strong communication and teamwork abilities
• Ability to work independently and manage multiple tasks
• Detail-oriented with a focus on quality