ServiceNow Developer

Job Title

ServiceNow Developer

Job Summary

AMD is seeking a highly skilled ServiceNow Developer with strong expertise in ServiceNow applications (e.g. ITSM, ITOM, HRSD), platform configuration, custom application development, and integrations. The ideal candidate will bring strong AI/GenAI experience, including applied use of AI-driven automation. Additionally, the candidate will have hands-on experience delivering AI capabilities within the ServiceNow platform (e.g., Now Assist, Predictive Intelligence, Virtual Agent).

Key Responsibilities

• Design, develop, and implement ServiceNow solutions, including custom applications, workflows, and integrations (using REST APIs, JDBC, MID servers, and Integration Hub) with a focus on keeping the instance as Out-of-the-Box as possible.
• Develop and maintain ServiceNow workflows, business rules, UI policies, ACLs, and notifications.
• Collaborate with various teams to gather requirements and translate them into technical specifications.
• Design, develop, and implement AI-driven solutions leveraging the ServiceNow platform.
• Troubleshoot and resolve issues with ServiceNow platform, configurations and customizations.
• Provide expertise on technical questions related to the development of ServiceNow functions.
• Mentor junior developers and provide technical guidance and support.
• Drive development using agile methodology and software development processes.
• Participate in ServiceNow upgrades, enhancements, and reviewing and aligning to instance health scans.
• Develop and maintain documentation for ServiceNow configurations and customizations.
• Stay up to date with ServiceNow releases, new features, and best practices.
• Collaborate with the team to ensure timely and prioritized completion of deliverables.

Preferred Experience

• 4-6 years of experience in the ServiceNow platform across administration and development.
• Strong knowledge of ServiceNow platform and architecture.
• Experience with ServiceNow ITSM and familiarity with ServiceNow HR Service Delivery, Application Portfolio Management/Enterprise Architecture, and/or ITOM applications (CMDB, Discovery, Event Management).
• Experience with ServiceNow Automated Test Framework and other testing tools.
• Experience with Virtual Agent and Now Assist or similar Generative AI solutions.

Qualifications

• Bachelors degree in Computer Science, Information Systems, or a related field.
• ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Application Developer (CAD).
• Familiarity with ITIL best practices is a plus.

Skills

• Ability to analyze and estimate time required for technical solution design and implementation.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration skills.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.