ServiceNow Developer

The ServiceNow Developer will support the design, configuration, development, and ongoing maintenance of the ServiceNow platform. The role will work closely with senior ServiceNow developers, administrators, and business analysts to deliver workflows, applications, and platform improvements. This is a hands-on role focused on practical development, maintenance, troubleshooting, and continuous improvement within a mature team structure.

Key Responsibilities

• Develop and configure ServiceNow applications, workflows, and forms using Flow Designer, Business Rules, Client Scripts, and UI Policies.
• Build and maintain custom applications and modules on the Now Platform.
• Support incident, problem, and change management processes.
• Develop and maintain scripts using JavaScript and GlideScript for automation and integrations.
• Participate in testing, debugging, and troubleshooting of ServiceNow platform issues.
• Support and develop AppEngine capabilities.
• Collaborate with Business Analysts to translate business requirements into technical solutions.
• Assist with ServiceNow upgrades, patches, and instance maintenance.
• Create and maintain technical documentation for configurations and customizations.
• Follow ITSM best practices and internal development standards.

Requirements

• Bachelors degree in Computer Science, Information Technology, or a related field.
• Hands-on experience with ServiceNow development and administration.
• Basic understanding of JavaScript and web development concepts.
• Familiarity with ITIL and ITSM concepts, including incident, problem, and change management.
• Understanding of relational databases and scripting logic.
• Hands-on experience with a mix of configuration, scripting, troubleshooting, testing, and documentation.
• ServiceNow Certified System Administrator certification.
• Exposure to ServiceNow modules such as ITSM, ITOM, and CSM.
• Experience with Azure DevOps.
• Familiarity with REST and SOAP web services and integration concepts.
• Basic knowledge of HTML and CSS for Service Portal work.
• Strong problem-solving skills and attention to detail.
• Good communication skills and ability to work in a team environment.

Why Join Us?

• Work alongside experienced ServiceNow developers and administrators.
• Gain hands-on exposure to ServiceNow development, configuration, integrations, and AppEngine.
• Develop your technical skills within a mature and collaborative team environment.
• Contribute to platform improvements and solutions that support business operations.
• Gain experience across ITSM processes and enterprise ServiceNow capabilities.