Servicenow Developer

ServiceNow Developer (4 Years)

Module: FSM

Please find below the Job Description:

Key Responsibilities

• Implementation & Development

• Build and configure ServiceNow applications, modules, and workflows based on architectural designs.

• Develop custom scripts, UI policies, business rules, and client/server-side logic.

• Implement integrations with external systems using REST/SOAP APIs, IntegrationHub, and Orchestration.

• End-to-End application development in any popular tech stack is a plus.

• Understanding of various Business process patterns is desired.

• Testing & Debugging

• Conduct unit testing, integration testing, and UAT support for ServiceNow workflows.

• Debug and resolve issues in ServiceNow applications and integrations.

• Ensure solutions meet performance, scalability, and security requirements.

• Documentation & Deployment

• Document technical designs, workflows, and integration patterns.

• Support deployment activities, including version control and release management.

• Maintain configuration management and adherence to coding standards.

• Enhancements & Continuous Improvement

• Enhance existing workflows and modules to meet evolving business needs.

• Collaborate with cross-functional teams to identify automation opportunities.

• Contribute to innovation initiatives, including AI-driven enhancements within ServiceNow.

Required Experience & Qualifications

• Experience

• 47 years of IT experience, with at least 4+ years in ServiceNow development and workflow implementation.

• Prior experience in application development using languages such as Java, .NET, Python, or JavaScript.

• Exposure to enterprise-scale application environments and integrations.

• Technical Skills

• Strong hands-on expertise in ServiceNow modules: FSM

• Proficiency in ServiceNow Flow Designer, IntegrationHub, and Scoped Applications.

• Solid scripting skills in JavaScript, Glide API, and ServiceNow-specific scripting frameworks.

• Experience with REST/SOAP APIs, JSON, XML, and third-party system integrations.

• Familiarity with HTML, CSS, AngularJS, or React for UI customisation.

• Knowledge of cloud ecosystems (AWS, Azure, GCP) and SaaS integration patterns.

• Understanding of DevOps practices, CI/CD pipelines, and automated testing frameworks.

• Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA).

• ServiceNow Certified Application Developer (CAD).

• ServiceNow Certified Implementation Specialist (CIS) in ITSM/ITOM/HRSD/CSM.

• ITIL v4 Foundation Certification.

Desired Attributes

• Strong analytical and debugging skills with attention to detail.
• Ability to work collaboratively under the guidance of the Technical Architect.
• Enthusiasm for learning and applying AI-driven innovations within ServiceNow.
• Versatility from prior experience in building applications outside ServiceNow.