ServiceNow Developer

JHands-on experience with the ServiceNow SDK (NOW SDK), including local application initialization,

metadata transformation, and deploying scoped applications from a local IDE (e.g., VS Code).

• Proficiency in ServiceNow Fluent for defining application metadata in code, alongside server-side

JavaScript modules and third-party libraries.

• Experience leveraging Now Assist for Creator (or similar generative AI developer tools) to optimize

development efficiency, code generation, and workflow automation.

• Hands on experience with incident management, problem management, change management, knowledge

management, service catalog, service level management (SLM), workflows and email notifications

• Good understanding of core platform features, flow designer, ACLs, server side APIs and client side APIs

in ServiceNow

• Good knowledge on ATF, reports, dashboards, import sets, transformations, update sets and system

clone, upgrades in ServiceNow

• Hands on experience on development of custom scoped applications
• Java, J2EE, Servlet, JSP, XML, AJAX, SQL, jQuery, JavaScript and any web-based development tools
• Good understanding on ITSM, CSM modules Event Management, Integrations, Orchestration
• Hands on experience on working with Rest API’s
• A fair understanding of MID Server Configuration, CMDB, discovery and asset management
• Good knowledge and experience on debugging, troubleshooting mechanisms in ServiceNow
• Demonstrated success at delivery of assignments with tight deadline.
• Ability to work independently, but strong team player with experience of working as part of a global team.
• Self-starter mind set with the ability to share ideas, identify and drive opportunities.
• Strong problem analysis skills to include the use of mathematical concepts to validate results
• Strong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of

information with an attention to detail

• Clear and concise communication with superior written and verbal communication skills.
• Manage and prioritize work effectively with minimal supervision
• Must have good verbal and written communication skills with ability to articulate the technical and

functional aspects of the problem to senior stakeholders.

• Coordinate and solve complex technical data and transformation issues.
• Obtain and analyze/interpret business requirements to purpose sustainable solutions in Service Now.
• Answer “how to” technical and application configuration questions.
• Develop, maintain, and execute reports to ensure system operation meets performance targets.
• Create and maintain system design and operations documentation

remote

advance english