ServiceNow Developer

About the Role:

Zinnov is hiring for the role of ServiceNow Developer on behalf of a global enterprise client leading healthcare and medical technology company where technology sits at the center of everything: powering core business operations and shaping digital solutions for global patient care.

This role is a key part of establishing the company's new India Global Capability Centre (GCC) in Bengaluru, driving enterprise technology, digital transformation, and innovation for global operations.

Why this matters

This role represents a rare opportunity to join the India GCC from its early stages, working alongside global teams, helping establish new capabilities, and contributing to the future of one of the world's largest, most comprehensive companies in its industry.

What you'll do:

As a ServiceNow Developer, you will build and maintain solutions across ITSM, ITOM, Discovery & Event Management, and HRSD, working closely with the Development Tech Lead and Technical Architect to deliver against the platform roadmap. You will bring an AI-first mindset to every build, leveraging ServiceNow's native AI capabilities to automate and enhance processes alongside strong hands-on scripting, integration, and Service Portal development skills.

Key Responsibilities:

• Solution Development: Build and maintain solutions across ITSM, HRSD, ITOM, and Discovery & Event Management, configuring workflows and Flow Designer flows in line with an AI-first approach.
• Process Automation: Identify and implement opportunities to use ServiceNow's native AI capabilities (Virtual Agents, Predictive Intelligence, AI-powered search) to automate manual steps.
• Analytics & Reporting: Develop and analyze reports and Performance Analytics dashboards to surface data-driven insights for process governors and stakeholders.
• Portal Enhancement: Build and enhance Service Portal and Employee Center experiences, applying modern web technologies to deliver responsive, intuitive interfaces.
• Custom Scripting: Develop and maintain client-side and server-side scripts (Business Rules, Script Actions, Script Includes, Scripted REST Endpoints) following secure coding practices.
• Integrations: Integrate ServiceNow with external platforms and monitoring tools using REST, SOAP, FTP, Flow Designer, and OOTB plugins (e.g., MS Teams, Jira, Workday, PagerDuty, OpsGenie, GitLab).
• CMDB & Discovery Support: Support CMDB and Discovery work by mapping CSDM capabilities to the CMDB table hierarchy for clean, well-classified hardware and software CIs.
• Technical Debt Reduction: Analyze business requirements and map them to out-of-the-box (OOTB) functionality, transitioning custom configurations to standard modules.
• Platform Maintenance: Support ongoing platform maintenance, annual ServiceNow upgrades, SLA-based issue resolution, and continuous improvement across modules.

Required Skills:

Must-Have:

• 3 to 5 years of hands-on experience developing on ServiceNow core applications, including ITSM, HRSD, ITOM, and Discovery & Event Management.
• Strong proficiency in client-side and server-side scripting (Business Rules, Script Includes, Scripted REST Endpoints, GlideSystem/GlideRecord APIs).
• Hands-on experience with Flow Designer, Workflows, Performance Analytics, and Service Portal / Employee Center development.
• Proficiency with web technologies: JavaScript, HTML5, CSS3, Bootstrap, AngularJS, REST, and SOAP.
• Solid understanding of CSDM and the CMDB table hierarchy to facilitate Discovery and infrastructure orchestration.
• Experience integrating ServiceNow with 3rd-party tools (Jira, Workday, MS Teams, PagerDuty, etc.) and maintaining OOTB alignment.
• Awareness of ServiceNow's AI capabilities (Now Assist, Virtual Agent, Predictive Intelligence).

Preferred:

• Implementation experience with LDAP, SSO, SLAs, and ITAM (SAM / HAM).
• Exposure to IRM, SecOps, or OT modules.
• ServiceNow Certifications: CSA (System Administrator), CAD (Application Developer), or CIS (Discovery / Service Mapping / Data Foundations).
• Experience operating in a global enterprise / GCC environment.