ServiceNow Developer

Pinnacle Government Solutions is a minority-owned small business that provides Software, AI/ML, and Cloud Engineering Solutions for our Department of Defense, Intelligence Community, and Federal Civilian agencies. We bring SME-level expertise and over five decades of combined industry knowledge and Talent Acquisition experience. We believe in getting it right for our customers and our country.

We are looking for a ServiceNow Developer for our Deployable Communications Team.

Responsibilities

The ideal candidate will recommend Information Technology Service Management (ITSM) best practices for implementation to the Program Manager; configure ServiceNow out-of-box functionality to meet our team’s Service Management and Operations Management requirements based on recommended Best Practices; Identify and document gaps between complete ServiceNow out-of-box capability and currently implemented baseline.

Producing top quality products for the customer is vital. Primary duties of ServiceNow Developer include, but are not limited to:

Collaborate with all team members to develop quality solutions that are reusable and scalable.

Serve in a cross functional capacity to elicit user requirements and stories work with the team to build our program’s configuration requirements for the ServiceNow ITSM modules and integrations as necessary and assigned

Leverage ITSM knowledge and experience and assist with the updating of operational documentation, guidelines, standard operating procedures (SOPs) when necessary

Utilize and/or create dashboards with ServiceNow to assist with metrics reporting and trend analysis

Develop and maintain design workbooks, process documentation and ServiceNow Agile stories

Apply process definition, improvement, and design methodologies to identify, analyze, and improve business processes to improve quality, increase efficiencies/productivity, and increase customer satisfaction

Having a flexible work attitude and adjusting to customer IT restrictions pertaining to development and deployment of application systems

Problem solving and good communication skills – support requires interaction with customers, system administrators, and other supporting teams

Excellent interpersonal and organizational skills

Ability to work in a team environment and collaborate

Ability to work with the customer and translate the customer’s needs and wants into a useful product

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Required Skills

High School with 6 - 9 years (or commensurate experience)

Clearance Required: Active TS/SCI

Strong written and verbal communications skills and the ability to clearly document and explain ITSM processes

Working with CMDB and integration technologies

JavaScript

An architect mindset

Enhancing the user experience with Service Portal and UI Builder

ServiceNow module management and modification

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Desired Skills

Troubleshooting ServiceNow and other ITSM functionality issues

Computer Science Degree

Experience with DoD NIPR, SIPR and JWICS Networks

Experience with DoD deployed communications

Current ServiceNow Certified Application Developer certification

Experience with Hardware Asset Management, Software Asset Management, and Enterprise Asset Management plug-ins

DoD 8570.01-M IAT Level II (Sec+CE, SSCP, CND, CCNA Security, etc)

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About Pinnacle Government Solutions, LLC

Pinnacle Government Solutions is a minority-owned small business that provides Software and Cloud Engineering Solutions for our Department of Defense and Federal Civilian agencies. We bring SME-level expertise and over two decades of industry knowledge and experience. We believe in getting it right for our customers and our country.