ServiceNow Developer

ServiceNow Developer ITOM & HRSD

Experience: 5+ Years
Modules: ITSM, ITOM & HRSD

Location - Remote
Time Zone: UK | Australia | IST

We are looking for a ServiceNow Developer with strong hands-on experience across ITSM, ITOM, and HRSD, including development, configuration, customization, scripting, integrations, and troubleshooting.

Key Responsibilities:

• Develop, configure, and customize ServiceNow ITSM, ITOM & HRSD solutions.
• Work on ITSM modules including Incident, Problem, Change, Service Catalog, and Request Management.
• Work on ITOM capabilities including Discovery, Service Mapping, Event Management, and CMDB.
• Work on HR Service Delivery (HRSD) modules, HR services, case management, workflows, and employee experiences.
• Develop solutions using JavaScript, Glide scripting, Business Rules, Client Scripts, Script Includes, and Flow Designer.
• Configure workflows, forms, notifications, automation, and business rules.
• Work with MID Server and integrate ServiceNow with external systems using REST/SOAP APIs.
• Troubleshoot and resolve technical issues across ITSM, ITOM, and HRSD.
• Participate in requirements gathering, development, testing, deployment, and production support.

Required Skills:

• 5+ years of ServiceNow development experience.
• Strong experience in ITSM, ITOM, and HRSD.
• Hands-on experience with JavaScript, Glide scripting, Business Rules, Client Scripts, Script Includes, and Flow Designer.
• Good knowledge of CMDB, Discovery, Service Mapping, Event Management, and MID Server.
• Experience with HRSD, HR Case Management, HR Services, and workflows.
• Strong experience with REST/SOAP integrations and APIs.
• Good troubleshooting and problem-solving skills.

Good to Have:

• ServiceNow CSA, CAD, CIS-ITSM, CIS-ITOM, or CIS-HRSD certifications.
• Experience with ServiceNow implementation, upgrades, and enhancement projects.
• Exposure to Agile/Scrum methodology.