ServiceNow Developer

company name:WillWare Technologies

Role:ServiceNow Developer

Experience:4-6yr

Work Location: Noida,Hyderabad/Hybrid

Job Summary

We are looking for an experienced ServiceNow Developer with strong hands-on expertise in Customer Service Management (CSM), App Engine Studio, and Custom Application Development . The candidate will be responsible for designing, developing, configuring, and implementing scalable ServiceNow applications and workflows based on business requirements.

Key Responsibilities

• Design, develop, configure, and customize ServiceNow CSM applications and processes.
• Develop custom applications using App Engine Studio and the ServiceNow application development framework.
• Build scoped applications , custom tables, forms, modules, UI policies, UI actions, and business rules.
• Develop and configure workflows, Flow Designer, approvals, notifications, and business process automation .
• Configure and customize CSM Case Management , Customer Accounts, Contacts, Cases, Case Types, SLAs, and customer workflows.
• Develop custom solutions using JavaScript, Glide APIs, Script Includes, Business Rules, Client Scripts, and UI Policies .
• Build and customize Service Portal / Employee Center / UI experiences where required.
• Develop integrations using REST/SOAP APIs, IntegrationHub, Scripted REST APIs, and Import Sets .
• Configure ACLs, roles, groups, and application-level security .
• Work with stakeholders to understand business requirements and translate them into ServiceNow technical solutions.
• Perform application testing, debugging, deployment, and production support.
• Follow ServiceNow development best practices, coding standards, and update-set/application deployment processes.
• Troubleshoot performance, integration, workflow, and application issues.

Mandatory Skills

• Strong hands-on experience in ServiceNow Development .
• Experience with ServiceNow CSM (Customer Service Management) .
• Strong experience in App Engine Studio / App Engine .
• Experience developing Custom Applications in ServiceNow .
• Strong knowledge of:
  • JavaScript
  • Glide APIs
  • Business Rules
  • Client Scripts
  • Script Includes
  • UI Policies / UI Actions
  • ACLs
  • Flow Designer
  • Notifications
  • Service Catalog
• Experience with REST/SOAP integrations and IntegrationHub .
• Good understanding of ServiceNow tables, data model, application scopes, roles, and security.