Servicenow Developer

Job Title: ServiceNow Developer

Location: Hyderabad

Experience Required: 25 years

Job Summary:

We are seeking a skilled and motivated ServiceNow Developer to design, develop, and implement solutions on the ServiceNow platform. The ideal candidate will have strong technical expertise in ServiceNow development, a good understanding of ITSM processes, and experience integrating ServiceNow with external systems.

Key Responsibilities

• Design and develop ServiceNow applications and modules including:

• ITSM (Incident, Problem, Change)

• ITOM / Discovery (good to have)

• HRSD / CSM (good to have)

• SPM/ GRC (good to have)

• Customize ServiceNow workflows, UI policies, business rules, client scripts, and UI actions

• Develop and maintain Service Catalog items, record producers, and workflows

• Implement integrations using REST/SOAP APIs with external systems (e.g., SAP, third-party tools)

• Work on ServiceNow scripting including:

• Glide API

• Script Includes

• Flow Designer

• Create and manage update sets, ensure proper deployment across environments

• Collaborate with stakeholders to gather requirements and translate them into technical solutions

• Perform unit testing, debugging, and troubleshooting

• Maintain platform performance, security, and scalability

• Provide support and enhancements for existing ServiceNow implementations

Required Skills & Qualifications

• Hands-on experience with ServiceNow platform development

• Strong knowledge of:

• JavaScript

• ServiceNow scripting (Business Rules, Client Scripts, Script Includes)

• Experience with ServiceNow modules such as:

• ITSM (mandatory)

• ITOM / HRSD / CSM/ SPM/ GRC (preferred)

• Experience in integrations using REST/SOAP APIs

• Familiarity with ServiceNow Flow Designer and IntegrationHub

• Understanding of Agile/Scrum methodologies

• Good problem-solving and analytical skills

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)

• ServiceNow CIS – Data foundation and CSDM

• ServiceNow CIS – ITOM/ HRSD/ CSM/ SecOps/ GRC

• Experience with:

• ServiceNow FSM / SecOps / GRC (good to have)

• Performance Analytics and Reporting

• CMDB and Discovery

• Exposure to cloud platforms (AWS, Azure) is a plus

Soft Skills

• Strong communication and stakeholder management
• Ability to work independently and in a team environment
• Proactive mindset and attention to detail

Nice to Have

• Experience working in offshore/onshore delivery models
• Exposure to tools like Jira, Azure DevOps, POSTMAN