ServiceNow Developer

Required Qualifications

Certifications (Mandatory)

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)

Experience

• Minimum 5 years of ServiceNow development experience
• Minimum 2 years of hands-on experience implementing ServiceNow ITOM Event Management in a production enterprise environment
• Experience with Event Management deployments from design through go-live and post-production support
• Experience working with large-scale monitoring and observability platforms

Key Responsibilities

Event Management Implementation

• Design, configure, implement, and maintain ServiceNow Event Management solutions.
• Configure Event Management architecture, event ingestion patterns, and operational dashboards
• Develop and maintain Event Rules, Alert Management configurations, and Event Processing Rules.
• Configure alert correlation, alert suppression, de-duplication, and noise reduction mechanisms.
• Implement Event-to-Incident automation and event-driven workflows.

Integrations

• Integrate ServiceNow Event Management with third-party monitoring and observability tools such as:
• Dynatrace
• AWS CloudWatch
• Azure Monitor
• Other enterprise monitoring solutions
• Develop and maintain integrations using:
• REST APIs
• SOAP Web Services
• MID Servers
• Webhooks
• IntegrationHub
• Scripted APIs

Required Technical Skills

• ITOM Event Management , Alert Management
• CMDB , Discovery ,Service Mapping (preferred)
• Flow Designer , IntegrationHub
• MID Server Administration,
• JavaScript Development

HYBRID IN CDMX,GDL,MTY AND QUERETARO